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Refund for Xstore 8.15 - by Heather - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 2 years, 7 months ago ago by Olga Barlow

Heather

Participant

May 19, 2022 at 14:20

Hi,

I purchased xstore 8.15 as I thought I had to upgrade but I didn’t need to and will be sticking to the xstore core (child theme) 4.15. How do I get a refund, it’s been less than 30 days and I haven’t used 8.15 at all. What other information do you require?

Thanks,
Heather

#324224 Copied Theme version: 8.15

5 Answers

Olga Barlow

Support staff

May 19, 2022 at 17:03

Hello,

Did you buy a new theme license just to update the site that already uses another license? Do I understand you right?

Regards

#324235 Copied

Heather

Participant

May 19, 2022 at 19:25

Hi, yes I already had xstore core 4.15 and there was a message on the dashboard about xstore 8.15 so I thought I had to update my theme but I didn’t need to.

#324246 Copied

Olga Barlow

Support staff

May 20, 2022 at 11:43

Hello,

You can submit refund request for unused license here https://themeforest.net/refund_requests/new

Regards

#324282 Copied

Heather

Participant

May 20, 2022 at 12:35

Thank-you

#324293 Copied

Olga Barlow

Support staff

May 20, 2022 at 14:59

Hello,

You are welcome.

Regards

#324307 Copied
Tagged: refund, satisfaction guarantee, secure shopping, templates, woocommerce, wordpress, xstore 8.15
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