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Refund for Xstore Theme – Due to Inoperability, vulnerability and Performance issues

This topic has 2 replies, 2 voices, and was last updated 4 months ago ago by Rose Tyler

Navin

Participant

June 7, 2024 at 07:28

Dear 8Themes Support Team,

I am writing to formally document and address the significant issues I have encountered while attempting to utilize the Xstore theme (Purchase code: hidden) on our website. Like Rose Tyler, I have faced similar challenges and would like to bring these to your immediate attention.

Despite taking numerous steps to improve the website’s performance—including changing the hosting provider, applying caching mechanisms, and limiting the use of plugins to just three—the Xstore theme has resulted in unacceptably slow website loading speeds. This performance issue has persisted, causing considerable disruption.

Additionally, there are several critical vulnerabilities within the Xstore theme that remain unaddressed, posing a significant risk to the security and functionality of our website.

In light of the aforementioned issues, we formally request a full refund for the Xstore theme. We kindly request that you process this refund as expeditiously as possible.

Thank you for your attention to this matter. I look forward to your prompt response.

Yours truly,

Navin Kumar

#398553 Copied Theme version: 9.3.11

1 Answer

Rose Tyler

Support staff

June 7, 2024 at 07:52

Hello, Navin,

Thank you for reaching out to us.

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#398559 Copied
Tagged: refund xstore theme, woocommerce performance issues, woocommerce xstore issues, wordpress theme refund, wordpress woocommerce inoperability, xstore theme refund, xstore vulnerability
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