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Refund Request For Xstore theme bought under the purchase code

This topic has 10 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Rose Tyler

Raeez

Participant

July 21, 2024 at 10:38

I would like a refund for the theme bought under the purchase code .My developer has had bug issues .

Yes he has tested it for issues on my end ,Would not like to make this a thread of back and forth just a simple refund .Thank you

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#406139 Copied Theme version: 9.3

9 Answers

Rose Tyler

Support staff

July 21, 2024 at 11:16

Hello Raeez,

Thank you for reaching out to us. We are sorry to hear that you are experiencing issues with our theme.

Could you describe the problem in more detail? Our support team will help you.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#406144 Copied

Raeez

Participant

July 21, 2024 at 19:55

Message from my developer.

Issues I experienced with the XStore theme:
1.When I making changes in backend, changes not showing at frontend, although I have tried everything like deleting cache, server side also and CDN was also disabled. Most common area I experienced that is Elementor Blocks templates.
2. Lack of customization options like shop page.
3. Products page image gallery slider was not working properly. Also when clicking any images from the product image gallery, some unexpected improper border line appearing.

I’ve used many WooCommerce themes, but I didn’t expect so many bugs from the beginning. After purchasing a theme, I don’t have the time to deal with bugs right from the start. It’s better for me to switch to a different theme.

I shopped elsewhere for a theme as I had an urgent project,therefore request that this thread be closed and refund given .

Thanks

#406202 Copied

Rose Tyler

Support staff

July 22, 2024 at 07:23

Hello Raeez,

We appreciate your prompt response.

1/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

2/ We have own Shop Page Builder via Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

3/ We have identified that the issue you are experiencing was triggered by a recent update to the Elementor plugin. To resolve this, we kindly ask you to apply the patch we have provided. Detailed instructions on how to use the XStore patcher can be found here: https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

We regret that you did not contact us earlier, as our team is dedicated to resolving issues and assisting our clients. We hope you might consider our theme for another one of your projects. You can apply for a refund using the link provided in our previous message (Private Content).

Best Regards,
8Theme’s Team

#406246 Copied

Deepak Kumar Pandey

Participant

September 26, 2024 at 07:35

please refund, xstore theme does not install, when i install the theme always show this type of massage which in show as below:

Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme installation failed.

Please contact administrator
for this information.

#415890 Copied

Rose Tyler

Support staff

September 26, 2024 at 07:51

Hello, Deepak Kumar Pandey,

Please follow this article https://www.8theme.com/documentation/xstore/troubleshooting/theme-is-missing-the-style-css-stylesheet-error/ , and let us know if you need our help with theme installation:
– submit a new topic https://www.8theme.com/forums/xstore-wordpress-support-forum/ and provide the URL of your site + temporary wp-admin access via the Private Content area.

Best Regards,
8Theme’s Team

#415895 Copied

Deepak Kumar Pandey

Participant

September 26, 2024 at 08:13

I think you are taking a supervision of downloading file then see what will issue exactly where can i upload my downloading file

your instructions are reading carefully but not find any kind of file which you are saying in the instructions

please solve my problem as soon as problem

Please contact administrator
for this information.

#415898 Copied

Rose Tyler

Support staff

September 26, 2024 at 08:16

Hello, Deepak Kumar Pandey,

Thank you for your prompt response. We are here to assist you further. Please follow the steps below to download and install the “XStore – Installable Archive”:

1. Open the following page: https://www.8theme.com/downloads/
2. Download the “XStore – Installable Archive”.
3. On your website, navigate to Appearance > Themes, select and install the downloaded archive.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#415899 Copied

Deepak Kumar Pandey

Participant

September 26, 2024 at 11:05

Thank You So Much…. My Problem has been solved and thank you again for your help and quick support….. I love your services and your team also …… Thank You and Love all of you

#415934 Copied

Rose Tyler

Support staff

September 26, 2024 at 11:19

Hello, Deepak Kumar Pandey,

You’re welcome!

Best Regards,
8Theme’s Team

#415940 Copied
Tagged: purchase code xstore return, woocommerce theme purchase refund, woocommerce theme return, wordpress xstore refund request, wordpress xstore theme return request, xstore theme refund, xstore woocommerce refund code
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