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Regenerated thumbnails not being used for products

This topic has 2 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

Behrang

Participant

August 18, 2022 at 13:09

Greetings,
I dont know what has changed in my website but the generated thumbnails of my newly uploaded images are not being used in the shop page. I have regenerated thumbnails but this has not solved my issue.
I also found out that my aspect ratio (2:3 or 4:5) is creating images with 2 pixels width and 3 pixels height instead of using the 2:3 value as the ratio. So I have thumbnails with 2×3 or 4×8 size depending on the aspect ratio I chose in the store theme options.

The first screenshot is from a product that was uploaded a week ago and the thumbnail is being used correctly.
https://snipboard.io/y4Eqab.jpg
The second screenshot is from a newly created product, the thumbnail is not being used and the img tag has invalid width and height set and also the thumbnail that exists is not being used:
https://snipboard.io/PMYGty.jpg

Please, contact administrator
for this information.

#332037 Copied Theme version: 8.3

1 Answer

Rose Tyler

Support staff

August 18, 2022 at 20:03

Hello,

Thanks for using our theme.
This bug was fixed – https://xstore.8theme.com/update-history/
Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#332068 Copied
Tagged: products, regenerated, templates, thumbnails, used, woocommerce, wordpress
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Regenerated thumbnails not being used for products

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