Return to previous page

Regenerated thumbnails not being used for products

This topic has 2 replies, 2 voices, and was last updated 2 years, 3 months ago ago by Rose Tyler

Behrang

Participant

August 18, 2022 at 13:09

Greetings,
I dont know what has changed in my website but the generated thumbnails of my newly uploaded images are not being used in the shop page. I have regenerated thumbnails but this has not solved my issue.
I also found out that my aspect ratio (2:3 or 4:5) is creating images with 2 pixels width and 3 pixels height instead of using the 2:3 value as the ratio. So I have thumbnails with 2×3 or 4×8 size depending on the aspect ratio I chose in the store theme options.

The first screenshot is from a product that was uploaded a week ago and the thumbnail is being used correctly.
https://snipboard.io/y4Eqab.jpg
The second screenshot is from a newly created product, the thumbnail is not being used and the img tag has invalid width and height set and also the thumbnail that exists is not being used:
https://snipboard.io/PMYGty.jpg

Please, contact administrator
for this information.

#332037 Copied Theme version: 8.3

1 Answer

Rose Tyler

Support staff

August 18, 2022 at 20:03

Hello,

Thanks for using our theme.
This bug was fixed – https://xstore.8theme.com/update-history/
Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#332068 Copied
Tagged: products, regenerated, templates, thumbnails, used, woocommerce, wordpress
Viewing 2 results - 1 through 2 (of 2 total)

The issue related to '‘Regenerated thumbnails not being used for products’' has been successfully resolved, and the topic is now closed for further responses

Regenerated thumbnails not being used for products

Recent Topics

Helpful Topics

Useful links WooCommerce & WordPress

Browse by popular tags:

Explore our best WordPress WooCommerce Themes collection