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Regisration form stopped working - by pahuus

This topic has 7 replies, 2 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

pahuus

Participant

January 21, 2021 at 17:39

I have followed the instructions for installing the theme and plugins. And it actually work for 2 weeks, but now its just makes me crazy

When I visit the “My Account” page, I should be able to either register a new account or log in with an existing account. Neither of these work – the page just re-loads.

Customers can only be registrered if they make a order and mark “create account”

I have tried, to update and downgrade, reinstall woocormerce, nothing works.

#269554 Copied Theme version: 6.3.2 WooCommerce version: 4.9.0

6 Answers

Olga Barlow

Support staff

January 22, 2021 at 09:45

Hello,

Could you please provide us with WP Dashboard and FTP access to your site? We’ll check the issue in more detail.

Regards

#269616 Copied

pahuus

Participant

January 22, 2021 at 10:01

Here

Please contact administrator
for this information.

#269618 Copied

Olga Barlow

Support staff

January 23, 2021 at 18:05

Hello,

We checked the registration with the default Storefront theme and found that it also does not work https://gyazo.com/87e2e7ce381f04ac6bf145b790cfcf2b . So, our theme is not the reason of the issue. Contact WooCommerce plugin support https://wordpress.org/support/plugin/woocommerce/
We are able to help only if issue caused by our theme.

Regards

#269871 Copied

pahuus

Participant

January 24, 2021 at 16:54

Hi Again,
I think i maybe figured it out. It works when i set my “link settings” to “normal”, but when i try to change it to “post structure” it stops working.

Does this theme not support custom links? I would like to have a page called link.com/contact and not link.com/pageid7

#269975 Copied

pahuus

Participant

January 25, 2021 at 01:54

Obs, i forgot to say i actally reinstalled the whole website and the error stille comes. So it is the link settings there is the issue. Can you help

#270001 Copied

Olga Barlow

Support staff

January 26, 2021 at 13:52

Hello,

Our theme supports post structure. But issue is not related to our theme because it works the same way even with the default WP theme Storefront https://gyazo.com/87e2e7ce381f04ac6bf145b790cfcf2b
You can go to Appearance > Themes > activate Storefront theme and check by yourself.
So, contact WooCommerce support about this because that registration is the default option of the WooCommerce plugin.

Regards

#270286 Copied
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