This topic has 10 replies, 3 voices, and was last updated 7 years, 9 months ago ago by Jack Richardson
Hello,
for some reason the captcha security box is not working on the registration page. do you have any suggestions on correcting this?
Hello,
Please provide FTP credentials for checking.
Regards,
Eva Kemp.
okay,
Hello,
We need FTP credentials, not WP Dashboard.
If you don’t know where to find them, please ask hosting provider support regarding FTP login data.
Regards,
Eva Kemp.
sorry here it is
Hello,
The issue has been fixed.
Please clear browser cache and check captcha now.
Regards,
Eva Kemp.
hello,
The issue seems to be happening again it was solved for about two weeks then the recaptcha on the registration dropdown menu and registration page have seemed to stop working again. any suggestions?
Hello,
The problem with captcha image was caused by cache on your site. I’ve cleared it.
Please check the site now.
Regards,
Jack Richardson.
Thank you.
This seems to work. just wondering if you have any suggestions on preventing this problem in the future?
Hello,
In this case you can clear cache manually via WP Dashboard or delete cached files in wp-content/cache via FTP.
Regards,
Jack Richardson.
You must be logged in to reply to this topic.Log in/Sign up