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Registration captcha - by kreadivdesign - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 7 years, 8 months ago ago by Jack Richardson

kreadivdesign

Participant

February 15, 2017 at 16:56

Hello,

for some reason the captcha security box is not working on the registration page. do you have any suggestions on correcting this?

Please, contact administrator
for this information.

#154902 Copied

9 Answers

Eva Kemp

Support staff

February 16, 2017 at 14:13

Hello,

Please provide FTP credentials for checking.

Regards,
Eva Kemp.

#154968 Copied

kreadivdesign

Participant

February 16, 2017 at 15:38

okay,

Please, contact administrator
for this information.

#154985 Copied

Eva Kemp

Support staff

February 16, 2017 at 16:30

Hello,

We need FTP credentials, not WP Dashboard.
If you don’t know where to find them, please ask hosting provider support regarding FTP login data.

Regards,
Eva Kemp.

#154992 Copied

kreadivdesign

Participant

February 16, 2017 at 21:00

sorry here it is

Please, contact administrator
for this information.

#155019 Copied

Eva Kemp

Support staff

February 17, 2017 at 16:01

Hello,

The issue has been fixed.
Please clear browser cache and check captcha now.

Regards,
Eva Kemp.

#155093 Copied

kreadivdesign

Participant

March 20, 2017 at 15:27

hello,

The issue seems to be happening again it was solved for about two weeks then the recaptcha on the registration dropdown menu and registration page have seemed to stop working again. any suggestions?

#157351 Copied

Jack Richardson

Support staff

March 22, 2017 at 15:36

Hello,

The problem with captcha image was caused by cache on your site. I’ve cleared it.
Please check the site now.

Regards,
Jack Richardson.

#157551 Copied

kreadivdesign

Participant

March 27, 2017 at 19:16

Thank you.

This seems to work. just wondering if you have any suggestions on preventing this problem in the future?

#158044 Copied

Jack Richardson

Support staff

March 29, 2017 at 15:50

Hello,

In this case you can clear cache manually via WP Dashboard or delete cached files in wp-content/cache via FTP.

Regards,
Jack Richardson.

#158230 Copied
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