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Registration Form Stopped Working - by kybalio

This topic has 4 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

kybalio

Participant

December 13, 2017 at 10:54

Hi

A problem has recently happened with my Registration pages which prevent the customer joining on the registration pages but they can create accounts during checkout.

Dashboard->Settings->General->Membership and ‘Anyone can register option’. is still checked

http://werone.co/eng/my-account form works only if ‘Automatically generate customer password’ is checked in woocommerce / accounts. Then accounts are created ok. otherwise, the Green button is not able to be clicked, but sometimes is clickable on other browsers and the message’ Registration is currently disabled comes up after clicking..

http://werone.co/eng/signup-page-newsletters-discount-offers same signup problem here.

Would you know what the issue is please?, many thanks in advance.

Kybalio

BTW: I have not upgraded to woocommerce 3 because the whole site broke when I did, so I rolled it back to 2.6.14

#180025 Copied Theme version: 2.8 WooCommerce version: 2.6.14

3 Answers

Rose Tyler

Support staff

December 13, 2017 at 11:19

Hello,

Could you please provide wp-admin access in Private Content?

Regards

#180028 Copied

kybalio

Participant

December 13, 2017 at 12:33

Thanks Rose, it’s below

Please, contact administrator
for this information.

#180033 Copied

Rose Tyler

Support staff

December 13, 2017 at 13:35

Hello,

Please check registration problem with a default WC theme – Storefront, to be sure if the problem relates to our theme. If problem happens only with woopress theme, please describe how I can recreate it, because I’ve checked registration and do not see the problem, also please provide screenshot for better understanding.
If you get the issue even with default theme activated, you need to contact woocommerce support to sort out.

Also, it is a bad practice to use old versions of plugins and theme, so it would be better for you to find out what was a reason of breaking your site after update. For example, you may create a full copy of your site and make updates of theme, all plugins, WordPress there, enable debug mode and check notices about the problems (you may use the 1 license for the 1 dev domain and 1 live domain). Read more about theme update https://www.8theme.com/reply/179519/

Regards

#180037 Copied
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