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Registration page - by pablostevens - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 9 years, 6 months ago ago by Jack Richardson

pablostevens

Participant

June 9, 2015 at 00:15

I’m having an issue with the registration page. It shows up, (I’ve allowed anyone to register in settings), I created the custom registration page, but when someone registers it just keeps spinning and never creates an account. Please help this is a live site.

http://www.shadesofclay.com/registration/

I don’t know if this helps in diagnosing, I couldn’t get the contact form to work either. I had to use contact form 7.

#68702 Copied Theme version: 2.7.1 WooCommerce version: 2.3.10

7 Answers

Robert Hall

Support staff

June 9, 2015 at 07:28

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#68719 Copied

pablostevens

Participant

June 9, 2015 at 14:10

Thank you. My login and FTP are attached in private content. Just an update. It actually does create the account in the back end, it just never finishes on the front end and the wheel just keeps spinning.

Please, contact administrator
for this information.

#68850 Copied

Robert Hall

Support staff

June 9, 2015 at 14:21

Hello,

Sorry, but your wp-admin credentials aren’t correct.

Regards,
Robert Hall.

#68857 Copied

pablostevens

Participant

June 9, 2015 at 19:04

Sorry, please try again. I think I forgot to save the profile when I created it. It should work now.

#68917 Copied

Jack Richardson

Support staff

June 10, 2015 at 12:56

Hello,

There is the problem with captcha image loading in the page http://www.shadesofclay.com/registration/ because image file can’t be generated in the /wp-content/themes/legenda/framework/inc/really-simple-captcha/tmp directory. You need to contact your hosting provider to solve this issue.
And unfortunately we still can’t login into WP Dashboard with provided credentials.

Best regards,
Jack Richardson.

#69032 Copied

pablostevens

Participant

June 10, 2015 at 15:26

Thank you, is a permissions issue do you think? What permissions should I assign that folder (it’s Apache)

#69075 Copied

Jack Richardson

Support staff

June 10, 2015 at 22:29

Hello,

There is a problem with file generation in the /wp-content/themes/legenda/framework/inc/really-simple-captcha/tmp directory even with 777 permissions. That’s why you need to ask your hosting provider support to investigate the issue.

Best regards,
Jack Richardson.

#69170 Copied
Tagged: easy, fast, registration, secure, sign up, woocommerce, wordpress themes
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