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REINSTALL a fresh copy of Xstore theme - by mikaaditya

This topic has 8 replies, 2 voices, and was last updated 6 years, 9 months ago ago by Olga Barlow

mikaaditya

Participant

December 18, 2017 at 01:13

How to completely unistall xtore theme with its setting and all recent data then reinstall again so I will have fresh system that I can start from begining?

I already try to delete xstore theme from cpanel with core plugin,
but when I install them again I have exactly same setting and content.

Please, contact administrator
for this information.

#180290 Copied Theme version: XSTORE WooCommerce version: WordPress 4.9.1

7 Answers

Olga Barlow

Support staff

December 18, 2017 at 17:49

Hello,

1) Once you install theme it saves Theme Options to DB that’s why if you just remove files you won’t remove information from DB.

2) About your message in private content. In this case, we can’t guarantee that previous theme did not make any wrong changes in your DB. Provide me access to your Dashboard and FTP, I’ll check what caption do you see in theme options and try to help you if it’s not related to previous changes in DB.

Regards

#180358 Copied

mikaaditya

Participant

January 3, 2018 at 18:05

Hi, Thanks for your support

Please, contact administrator
for this information.

#181126 Copied

Olga Barlow

Support staff

January 4, 2018 at 12:02

Hello,

Check now.

Regards

#181172 Copied

mikaaditya

Participant

January 5, 2018 at 18:00

Hi I apreciate for the Very Good Support.

So now my problem solved and Will I get auto update for the themes ?

#181247 Copied

Olga Barlow

Support staff

January 5, 2018 at 18:11

Hello,

You are welcome! I think yes but to be sure let’s wait for the next update and check. Feel free to contact us again if you face the problem.

Regards

#181249 Copied

mikaaditya

Participant

February 26, 2018 at 19:04

Hi, the updates come again, then I try to delete my xstore folder in wp-content/themes then I upload a new theme via cpanel.

update succeed but I cannot access my site. it only show 8theme loading continously.

please help

#186403 Copied

Olga Barlow

Support staff

February 27, 2018 at 16:48

Hello,

1) If you want to update theme to the latest version you need to update WC plugin to version 3.3.3 first because the new version of XStore theme does not support WC 3.2.x anymore.
2) If you want to get help with theme and plugin update provide me correct FTP access to your site and do the backup of all the files and DB before reply back.

Regards

#186522 Copied
Tagged: fresh copy, reinstall, woocommerce, wordpress templates, xstore theme
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