Related Product in singel product - by andina

This topic has 6 replies, 4 voices, and was last updated 9 years, 5 months ago ago by Jack Richardson

  • Avatar: andina
    andina
    Participant
    June 30, 2015 at 08:33

    Hello,

    I have trouble when activating the option ” Enable Related Products on Product Page” in singel product page section, the related product not show as i expected, the product that show up is only some sold out product and blank image, could you please find the solution.

    my site http://www.slightshop.com
    trouble page : http://www.slightshop.com/produk/sepatu-booties-stiletto-hitam/

    Thanks

    5 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    June 30, 2015 at 08:37

    Hello,

    Please provide us with wp-admin access in Private Content.

    Regards,
    Robert Hall.

    Avatar: andina
    andina
    Participant
    July 1, 2015 at 02:44

    here i send,

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    July 1, 2015 at 09:54

    Hello,

    Did you make any changes in original theme files?
    Please provide us with FTP credentials as well.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: andina
    andina
    Participant
    July 2, 2015 at 02:00

    i don’t thing so, as i know this genuin template from themeforest…here i send the cpanel.

    Thanks

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 2, 2015 at 11:18

    Hello,

    The same issue persists with default WordPress theme too.
    We recommend you to contact Woocommerce support concerning this issue. Also you can disable related products in Blanco – Theme Settings and Upsells as described in Woocommerce documentation http://docs.woothemes.com/document/related-products-up-sells-and-cross-sells/ .

    Best regards,
    Jack Richardson.

  • Viewing 6 results - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.