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Related product product view different between grid and slider

This topic has 13 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Focu5

Focu5

Participant

November 16, 2023 at 07:01

hello when choosing slider on related products showing different design of products than its on grid, how i can make same design of product card on slider not on grid products.
grid example : https://ibb.co/w7B03wp
slider example : https://ibb.co/v356d98

#373871 Copied Theme version: 9.2.3 WooCommerce version: 8.2.1

12 Answers

Rose Tyler

Support staff

November 16, 2023 at 08:16

Hello, Focu5,

Thank you for reaching out to us with your query. We understand that you are experiencing an inconsistency in the design between the product cards displayed in the grid and those in the slider for related products.

Please provide temporary wp-admin and FTP access, so your request will be forwarded to our dev team.

Kind Regards,
8theme team

#373872 Copied

Focu5

Participant

November 16, 2023 at 08:18

sending

Please contact administrator
for this information.

#373873 Copied

Rose Tyler

Support staff

November 16, 2023 at 14:39

Hello, Focu5,

We appreciate your prompt response.

Kind Regards,
8theme team

Please contact administrator
for this information.

#373931 Copied

Focu5

Participant

November 16, 2023 at 14:55

replying

Please contact administrator
for this information.

#373933 Copied

Rose Tyler

Support staff

November 16, 2023 at 15:09

Hello, Focu5,

Thank you for your response.

We wish to inform you that your inquiry has been forwarded to another specialist for a more detailed review.
Please be patient and do not change access.

Kind Regards,
8theme team

#373935 Copied

Rose Tyler

Support staff

November 16, 2023 at 19:25

Hello, Focu5,

As a temporary solution, you can use this element – https://prnt.sc/eRl9DyIU08pO

Kind Regards,
8theme team

#373962 Copied

Focu5

Participant

November 17, 2023 at 05:57

ok thanks please inform me when its fixed

#373980 Copied

Rose Tyler

Support staff

November 17, 2023 at 12:59

Hello, Focu5,

We apologize for the delay in our response.

We are pleased to inform you that a hotfix has been applied to the website, and all functionalities should now be restored to normal. We kindly request that you clear your browser’s cache and verify the changes at your earliest convenience.

Additionally, we have recorded the issue in our bug tracking system, and it will be addressed in a forthcoming update.

We appreciate your understanding and patience.

Kind Regards,
8theme team

#374027 Copied

Focu5

Participant

November 23, 2023 at 12:30

Hello after latest theme upgrade same issue appear

#374521 Copied

Rose Tyler

Support staff

November 23, 2023 at 17:33

Hello, Focu5,

Thank you for reaching out to us. We apologize for any inconvenience caused by the issue persisting after the latest theme upgrade.

We understand that you have not seen the expected results, and we want to assure you that we are committed to resolving this matter. It appears that the fix was not previously included due to a lack of communication on our part, for which we apologize.

We have gone ahead and applied the fix once again. At your earliest convenience, please test the functionality to see if the issue has been resolved. Your feedback is crucial for us to ensure that everything is working as it should.

We appreciate your patience and cooperation in this matter. Please let us know the results of your test.

We are waiting for your response.

Edited files:
– xstore/css/modules/woocommerce/archive.css line 899
– et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/single-product/product-related.php line 483 to 490 | line 536 to 541
– et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/single-product/product-upsells.php line 480 to 487 | line 533 to 538
– et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/single-product/product-cross-sells.php line 483 to 489 | line 536 to 541

Kind Regards,
8theme team

#374575 Copied

Rose Tyler

Support staff

November 24, 2023 at 13:30

Hello, Focu5,

We are reaching out to inquire whether the solution we have implemented meets your expectations in its entirety. Are there any aspects of its performance that you would like to address or provide feedback on?

We value your opinion and are committed to ensuring that our solution aligns perfectly with your requirements.

Kind Regards,
8theme team

#374651 Copied

Focu5

Participant

November 24, 2023 at 13:42

yes everything seems good thank you

#374654 Copied
Tagged: grid view, online store customization, product display, related product view, slider view, woocommerce themes, wordpress
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