Return to previous page

Related Products Not Showing Properly on Single Product Page

This topic has 2 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Tony Rodriguez

First Idea

Participant

May 6, 2023 at 06:12

Hi Team,

Thanks for the amazing theme.

Below is my query

1. In any single product page, we have Related Products section below product details, BUT related products which we can see are not related to the product which we are viewing.

For example if u see this link https://firstidea.in/product/electronics/earphones/aftershokz-aeropex-earphones/ its of a Earphone product from Electronics category, BUT below in Related Products you can see T-shirts & shirts which is from Apparels Category! which is completely wrong.

I request you to give a solution for this and help.

Thank you

Please, contact administrator
for this information.

#355773 Copied Theme version: 9.1.3

1 Answer

Tony Rodriguez

Support staff

May 6, 2023 at 07:59

Hello, @First Idea,

Thank you for reaching out to us. We would like to explain to you how related products work. Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product. These products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.

We understand that you are facing an issue on your site due to the fact that you have selected “All” in the categories of the TShirt Products and in “AFTERSHOKZ AEROPEX Earphones”. This is why it is picking the Tshirt products as related products.

We have included screenshots for your reference. To resolve your issue, please edit the products and uncheck “All” from the categories.

https://postimg.cc/RqJ72Kf8
https://postimg.cc/N2RrF8kj

We hope this information is helpful. If you have any further questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#355775 Copied
Tagged: related products, showing properly, single-product page, themes, woocommerce, wordpress
Viewing 2 results - 1 through 2 (of 2 total)