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Related products / out of stock still showing

This topic has 39 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Olga Barlow

filmguerilla

Participant

September 11, 2021 at 12:33

Hi guys, i just found a bug or something. My site is live already.

In theme option related product columns is acting up. But the major problem i encountered is the out of stock products are still showing even the HIDE OUT OF STOCK PRODUCTS were ON. Can you check this please?

THanks a lot!

Please, contact administrator
for this information.

#301958 Copied Theme version: 8 WooCommerce version: 5.5.1

38 Answers

filmguerilla

Participant

September 12, 2021 at 13:15

hello guys! Any help ? 🙂 thank you!

#302025 Copied

Rose Tyler

Support staff

September 12, 2021 at 13:59

Hello,

Provide temporary wp-admin and FTP access.

Regards

#302027 Copied

filmguerilla

Participant

September 12, 2021 at 15:38

please check private content

Please contact administrator
for this information.

#302032 Copied

Olga Barlow

Support staff

September 13, 2021 at 12:25

Hello,

Thank you. I passed your issue to our developers. I’ll inform you once they fix the issue.

Regards

#302084 Copied

filmguerilla

Participant

September 13, 2021 at 15:33

Hello, was this fixed already? I’ll check the site again. What do you think cause this problem on related products?

#302116 Copied

Olga Barlow

Support staff

September 13, 2021 at 15:44

Hello,

Developers did not check the issue. I’ll inform you once they fix the problem.

Regards

#302122 Copied

filmguerilla

Participant

September 13, 2021 at 16:01

Thanks. Still seeing out of stock items on related products… 🙁

#302131 Copied

Olga Barlow

Support staff

September 13, 2021 at 16:08

Hello,

Yes, because I tell you that developers have not checked the issue yet. Wait for my next message about the status of the problem.

Regards

#302136 Copied

filmguerilla

Participant

September 13, 2021 at 16:53

thank you 😀

#302146 Copied

Olga Barlow

Support staff

September 14, 2021 at 10:47

Hello,

Not at all. Thank you for your patience.

Regards

#302191 Copied

filmguerilla

Participant

September 15, 2021 at 15:13

hello, any news? thanks

#302372 Copied

filmguerilla

Participant

September 15, 2021 at 16:29

hello, seeing some changes on my website. so it means they are looking for the problem? thanks again guys!

#302383 Copied

Olga Barlow

Support staff

September 15, 2021 at 16:37

Hello,

We checked your site and found following. You changed content single product file and removed using of the single product builder code for your products, so it means that single builder settings does not work for you and we have disabled single product builder editor. Related products of the built-in layout does not have option to disable out of stock products for the related products section. Anyway, we have made additional customization in your child theme to hide out of stock products from the related products even with the built-in layout.

Check now.

Regards

#302384 Copied

Olga Barlow

Support staff

September 15, 2021 at 16:37

Hello,

We checked your site and found following. You changed content single product file and removed using of the single product builder code for your products, so it means that single builder settings does not work for you and we have disabled single product builder editor. Related products of the built-in layout does not have option to disable out of stock products for the related products section. Anyway, we have made additional customization in your child theme to hide out of stock products from the related products even with the built-in layout.

Check now.

Regards

#302385 Copied

filmguerilla

Participant

September 15, 2021 at 16:43

ohhh ok… yeah i think i have set the single product builder on my website. so i dont have the luxury to use this anymore?

by the way, how can i get rid of this? http://prntscr.com/1sbbt25

The child theme i will backup so just incase there would be a problem with the next update i have this. or it wont be affected on future updates?

#302390 Copied

filmguerilla

Participant

September 15, 2021 at 16:47

i fixed that out of stock on product thumbs.

how about the social media links on single product page? http://prntscr.com/1sbc5fd

not possible to add this?

Just anxious if the customization will be affected on future updates etc.

Thanks a lot for the hard work guys!!!

#302391 Copied

filmguerilla

Participant

September 15, 2021 at 16:49

another thing i noticed. what happened here?

http://prntscr.com/1sbcjb2

only 3 related products are set to this product? 🙁

some products are only 4 and 5. i set this before to 6 so it wont look awful on mobile and tablets

#302392 Copied

filmguerilla

Participant

September 15, 2021 at 16:51

this is awful..

http://prntscr.com/1sbcrcc

#302394 Copied

Olga Barlow

Support staff

September 16, 2021 at 12:32

Hello,

Check now.

Regards

#302453 Copied

filmguerilla

Participant

September 16, 2021 at 15:45

Hello, this update seems to be a bit off of what i expected. A lot of products doesnt have related products now. So there are no option for my visitors to click other titles in my shop which won’t help me with the sale. 🙁

#302474 Copied

filmguerilla

Participant

September 17, 2021 at 09:07

anyone? sorry for asking too much but i think it’s better to have related products on my site even out of stock than nothing at all. i never expected that it won’t be possible to have the feature showing only related products in stock.

#302527 Copied

Olga Barlow

Support staff

September 17, 2021 at 16:07

Hello,

If all the related products are out of stock and you want to hide out of stock products then area is empty of course.
You can use Upsells products and display them below the Related products (Theme Options > WooCommerce > Single products > Show upsell products > below the content). Upsell products allow you manually to choose what products to show there.

If you want to show the out of stock products for the related products then edit related-products.php file code and change that back according to what you want to show there.

Regards

#302601 Copied

filmguerilla

Participant

September 17, 2021 at 16:43

I thought that showing ONLY in stock on related products are possible. A lot of products in my site doesnt have related products anymore after the update youve done.

Was it not possible to only show in stock items on related products in my site?

What should i need to change in related-product.php to put back the site before the edit?

#302610 Copied

filmguerilla

Participant

September 18, 2021 at 06:12

hello, checking some IN STOCK items on my site why some doesnt have 6 related products even the settings are set to 6 related products?

#302632 Copied

filmguerilla

Participant

September 18, 2021 at 06:31

I think i’m fine with this but i want to fix some products that were not showing the correct number of related products. Would this be possible?

Also, i want to put back the black social media share buttons on my single product page. 🙁

#302633 Copied

filmguerilla

Participant

September 19, 2021 at 15:02

anyone?

Or should i just enable single product builder and just let the out of stock product show on each single product page?

#302734 Copied

filmguerilla

Participant

September 20, 2021 at 15:26

ANYONE?

My related products are problematic now after this fix so i have to disable it. it showing lots of titles now which is shouldnot. before i set the rel;ated oproduct 6 thumbs only now its broken. someone should fix this i didnt messed up the site

#302841 Copied

filmguerilla

Participant

September 20, 2021 at 15:28

this is all messed up! http://prntscr.com/1syxy24 and no one whats to answer!

#302842 Copied

filmguerilla

Participant

September 20, 2021 at 15:28

hello

#302843 Copied
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