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Related products slider in single product page appears only vertically

This topic has 5 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Rose Tyler

Duarte

Participant

October 16, 2024 at 07:38

I’m using Industrial Power Tools theme.
I can add horizontal related products slider, but in grid works. Please see attached images when editinhg single product page.
Already deleted custom css, without success. I can’t find a reason for this.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#418874 Copied Theme version: 9.4.2

4 Answers

Rose Tyler

Support staff

October 16, 2024 at 08:25

Hello, Duarte,

Thank you for reaching out to us with your query.

Your site is under maintenance mode, so we can’t check your site.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Additionally, describe the desired result in more detail.

Best regards,
8Theme’s Team

#418894 Copied

Duarte

Participant

October 16, 2024 at 08:35

Sorry, I completely forgot that. Already online.
I want related products in single product page side by side, not vertically, like it is now.
Only in grid mode I can have products side by side.

Please contact administrator
for this information.

#418899 Copied

Duarte

Participant

October 16, 2024 at 08:36

I have this (see image) when I edit the single product page using the slider option.

Files is visible for topic creator and
support staff only.

#418902 Copied

Rose Tyler

Support staff

October 16, 2024 at 08:51

Hello, Duarte,

Solved.

It is because your excerpt contains tags, and when a part of the excerpt is taken to show some unclosed tags caused the problem. Keep the Show Excerpt option disabled https://prnt.sc/KULQLZ6zKCMQ or edit the description of products. You can add a few words in the Short description area, without tags, then the content will be displayed just fine.

Best regards,
8Theme’s Team

#418910 Copied
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