Related products slider issues - by mojiphili

This topic has 11 replies, 3 voices, and was last updated 5 years, 4 months ago ago by Olga Barlow

  • Avatar: mojiphili
    mojiphili
    Participant
    June 22, 2019 at 13:51

    Hi
    Related products slider have issues for rtl mode.

    When add more than 4 Upsells product for show on related products slider in rtl mode always appear ajax loader but in ltr mode it work true.

    LTR mode pic
    https://ibb.co/ygRLdPF

    Rtl mode pic
    https://ibb.co/sCCmyCH

    Please, contact administrator
    for this information.
    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2019 at 14:29

    Hello,

    Thanks for contacting us.
    I’ve passed this problem to our developers. They will be able to check it on Monday (due to weekends).
    We will let you know.

    Regards

    Avatar: mojiphili
    mojiphili
    Participant
    June 24, 2019 at 10:25

    Hi
    Today is Monday.
    I wait for resolve problem

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 24, 2019 at 10:51

    Hello,

    We’ll send you the fix until the end of the day. Sorry for this delay.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 24, 2019 at 18:10

    Hello,

    Our developers checked the problem but they need some more time to fix the issue.
    We found that it’s a conflict of some slider options. Once we solve the problem we’ll contact you. Thank you for understanding.

    Regards

    Avatar: mojiphili
    mojiphili
    Participant
    June 24, 2019 at 18:14

    Hello
    I understand, I waiting

    thank you for good support

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 25, 2019 at 09:53

    Hello,

    Thank you for understanding!

    Regards

    Avatar: mojiphili
    mojiphili
    Participant
    June 27, 2019 at 20:41

    Hi
    did you fix the issue?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 28, 2019 at 12:13

    Hello,

    Problem was fixed. Update theme to version 5.4, please.

    Regards

    Avatar: mojiphili
    mojiphili
    Participant
    July 1, 2019 at 22:48

    Hello,

    thanks

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 2, 2019 at 09:05

    Hello,

    Provide screenshots of the problems without your code or if that possible link to page where we’ll be able to check the issue. We need to take a look the problem and make sure that the solution is correct before adding any code to our theme.

    Regards

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