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Related Products Slider – not displaying correctly

This topic has 4 replies, 3 voices, and was last updated 6 days ago ago by Jack Richardson

HUSSTLE

Participant

January 23, 2025 at 17:26

I am encountering an issue as it relates to the “Related products” on a single page layout. It is not showing products from the same category. I understand, this is the manner in which WooCommerce shows related products, but for some reason, this is not correct on several products.

I have shared more details in the “private content area”

Please, contact administrator
for this information.

#432025 Copied

3 Answers

Rose Tyler

Support staff

January 24, 2025 at 08:11

Hello, HUSSTLE,

Thank you for reaching out to us.

Please read this article – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/ and contact support of Woocommerce https://wordpress.org/support/plugin/woocommerce/ to get further assistance.

If you have any other questions or concerns, please do not hesitate to reach out to us.

Best regards,
8Theme’s Team

#432078 Copied

HUSSTLE

Participant

February 18, 2025 at 19:08

Rose – respectfully, I cannot accept the directions you provided for me to reach out and contact WooCommerce Support. I have to believe this is a theme issue that is not working correctly. Has this not been addressed by other customers?

What is the fix?

Thanks,
Brad

#434702 Copied

Jack Richardson

Support staff

February 19, 2025 at 16:03

Hello @HUSSTLE,

We would like to clarify that our theme includes a modified version of the related.php file from WooCommerce, which allows products to be displayed in either a grid or slider view. However, the products shown in this section are determined by the default WooCommerce function wc_get_related_products()

If the related products are not displaying correctly, the issue is likely related to this WooCommerce function rather than our theme, as it is a core WooCommerce feature. This is why @Rose Tyler recommended that you reach out to WooCommerce support for further assistance.

To verify whether the issue is related to our theme, we suggest temporarily switching to a default WooCommerce theme such as Storefront. If the products display correctly with Storefront but not with our theme, please provide us with the URL of the affected products, along with correct WP-Admin and FTP access credentials in the private area, so we can investigate further.

We appreciate your understanding and cooperation. Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

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