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Remove button on cart page for 1 product max by order ?

This topic has 18 replies, 3 voices, and was last updated 8 months ago ago by Rose Tyler

  • Avatar: MJJONE
    MJJONE
    Participant
    March 20, 2024 at 21:23

    Hello,

    i don’t get why there is no remove button on the cart page (advanced layout) !

    You cannot remove a product where the quantity is 1 max by order so you can’t remove the product by using quantity down arrow.

    Also the remove button on the checkout page does not show up.

    Can you give me at least a piece of code to add the remove button on the cart page please.
    Thx
    Best
    Richard

    #387756 Copied Theme version: 9.2.9
    17 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 21, 2024 at 07:07

    Hello, @MJJONE,

    Thank you for contacting us and for using XStore.

    We kindly request that you provide us with screenshots or a video that clearly illustrates the issue you are encountering. This will enable us to gain a better understanding of the problem at hand. Please upload the relevant files to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the link with us.

    Furthermore, we would appreciate it if you could supply us with your website’s wp-admin credentials. Please ensure that you submit this information securely within the private content area. This will allow us to thoroughly examine your settings and offer you the most effective assistance.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    #387780 Copied
    Avatar: MJJONE
    MJJONE
    Participant
    March 21, 2024 at 10:46

    Hello,

    check the screenshots
    there is no remove button on the cart page and checkout page.

    Best
    Richard

    Files is visible for topic creator and
    support staff only.
    #387828 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 21, 2024 at 11:38

    Hello, @MJJONE,

    Thank you for your response.

    1/ We would like to inform you that upon reviewing our test site, we have verified that the ‘Remove’ button on both the cart and checkout pages, which feature the advanced cart/checkout layout, is displayed properly and is fully functional.

    For your convenience, we have attached images to this correspondence for your reference. https://imgur.com/HUmHwtW & https://imgur.com/z82drg1

    It appears that the issue you are experiencing with the ‘Remove’ button is isolated to your site alone.

    2/ Could you please check how it works when Advanced cart/checkout Layout is disabled in Xstore > Theme Options > WooCommerce > Cart/Checkout Layout?

    3/ We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Should you require any further assistance or have additional questions, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #387842 Copied
    Avatar: MJJONE
    MJJONE
    Participant
    March 21, 2024 at 12:23

    Hello,

    as you can see the REMOVE item in html code is empty

    Files is visible for topic creator and
    support staff only.
    #387854 Copied
    Avatar: MJJONE
    MJJONE
    Participant
    March 21, 2024 at 12:25

    and this is the same when i disable advanced layout.

    No remove button

    #387855 Copied
    Avatar: MJJONE
    MJJONE
    Participant
    March 21, 2024 at 12:43

    in another website i have a link and not an icon like you… how to have an icon ?

    Best

    Files is visible for topic creator and
    support staff only.
    #387859 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 21, 2024 at 12:53

    Hello, @MJJONE,

    in another website i have a link and not an icon like you… how to have an icon ?

    We are pleased to inform you that our most recent demonstration site and the forthcoming version (9.3) of our theme are now available for your review. https://xstore.8theme.com/elementor3/grocery-mega-market/

    Best regards,
    The 8Theme Team

    #387862 Copied
    Avatar: MJJONE
    MJJONE
    Participant
    March 21, 2024 at 12:58

    Ok great but for now i don’t have any link or icon to remove a product from the Cart 🙁

    #387863 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 21, 2024 at 12:59

    Hello, @MJJONE,

    To troubleshoot your issue, We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

    We kindly recommend that you take a complete backup of your site before proceeding.

    2/ If the issue persists with the XStore theme only then, We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Should you require any further assistance or have additional questions, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #387864 Copied
    Avatar: MJJONE
    MJJONE
    Participant
    March 22, 2024 at 12:56

    hello
    We don’t have staging site… it can be difficult to deactivate all the plugins and template in the production website.

    if you can have a look let me know.
    best
    Richard

    #388093 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 22, 2024 at 13:15

    Hello, @MJJONE,

    Thank you for your response.

    Please provide your site wp-admin access and FTP access in private content area, so we can check the situation on your site more deeply.

    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #388097 Copied
    Avatar: MJJONE
    MJJONE
    Participant
    March 23, 2024 at 17:59

    Hello,

    thank you.

    Best
    Richard

    Please contact administrator
    for this information.
    #388241 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 25, 2024 at 08:36

    Hello, @MJJONE,

    We have conducted an initial review of the technical issue you are experiencing with your website, and it appears that a third-party plugin may be the source of the problem. Unfortunately, the current level of access we have been granted does not permit us to enable or disable plugins on your website, which is necessary for further investigation and resolution.

    Additionally, we have found evidence suggesting that a specific plugin might be involved. The following screenshot indicates that a filter, likely originating from a plugin, is being used to modify the display of a link: https://prnt.sc/F0h1uQunJR7y. This is typically achieved through code similar to the following:
    add_filter(‘woocommerce_cart_item_remove_link’, ‘__return_false’)

    For comparison, here are screenshots showing the standard display without the suspected modification: https://prnt.sc/ott6vaMyO0uL and https://prnt.sc/989kM5SUreEA.

    Please deactivate the plugins to identify the problematic one and engage with its support service. Please be advised that we are not responsible for the functionality of third-party plugins.

    Thank you for your cooperation.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #388427 Copied
    Avatar: MJJONE
    MJJONE
    Participant
    March 25, 2024 at 09:33

    Hello,

    Thx a lot for investigation – i found out the plugin with that option.

    In another hand i don’t still have an icon instead of the remove link – i got the last theme version.

    best
    Richard

    #388443 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 25, 2024 at 10:41

    Hello, @MJJONE,

    You’re welcome!

    In this case, you need to replace the woocommerce shortcode with our Cart element – https://www.8theme.com/documentation/documentation/xstore-builders/xstore-cart-page-builder-with-elementor/

    Best Regards,
    The 8Theme Team

    #388461 Copied
    Avatar: MJJONE
    MJJONE
    Participant
    March 25, 2024 at 10:56

    Okay ! Great.

    Thx again.

    Best
    Richard

    #388481 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 25, 2024 at 11:10

    Hello, @MJJONE,

    You’re welcome!

    Best Regards,
    The 8Theme Team

    #388484 Copied

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