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Remove Captcha on Contact Us page - by teaandbecky

This topic has 6 replies, 2 voices, and was last updated 9 years, 6 months ago ago by Eva Kemp

teaandbecky

Participant

June 1, 2015 at 10:58

I know it’s probably my caching software blocking it but I can’t see the captcha on the Contact Us page of my site. I deleted the cache and it works for a few mins but then it keeps disappearing. No one can send a message because the captcha is blocking it. I would like to remove the captcha on that page please. I tried to do this myself from browsing previous posts with instructions on how to do this but it didn’t work and I got errors. Can you help please?

Thanks

Please, contact administrator
for this information.

#67259 Copied Theme version: 1.7.1 WooCommerce version: 2.3.9

5 Answers

Eva Kemp

Support staff

June 1, 2015 at 12:47

Hello,

We can’t connect via FTP getting this error:
Response: 421 Home directory not available – aborting
Error: Could not connect to server

Please check the credentials or give is permissions to be able to access FTP account.

Regards,
Eva Kemp.

#67284 Copied

teaandbecky

Participant

June 1, 2015 at 20:08

Hi Eva,

I apologize, the FTP was trying to link to the site on an old subdomain. I fixed the error. Please try again.

Thanks

Please, contact administrator
for this information.

#67400 Copied Theme version: 1.7.1 WooCommerce version: 2.3.9

Eva Kemp

Support staff

June 2, 2015 at 08:34

Hello,

I’ve changed permissions for captcha files and the image is shown now.
Please clear your browser cache and check.
Do you still want to remove captcha?

Regards,
Eva Kemp.

#67441 Copied

teaandbecky

Participant

June 2, 2015 at 08:37

Hi,

Seems to be working now so let’s keep the captcha. I’ll contact you if it gets weird again.

Thanks for all of your help!

#67443 Copied

Eva Kemp

Support staff

June 2, 2015 at 10:01

Hello,

Ok.
You’re welcome.

Regards,
Eva Kemp.

#67476 Copied
Tagged: captcha, contact us, remove, templates, woocommerce, wordpress
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