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Remove compare option from the drop down “Account” menu

This topic has 8 replies, 3 voices, and was last updated 3 months ago ago by Andrew Mitchell

  • 7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2024 at 07:56

    Hello Applesandcider,

    Thank you for reaching out to us with your query.

    We can’t log in. Please provide new wp-admin access.

    Also, we can’t connect FTP:

    Response: 	530 Login authentication failed
Error:         	Critical error: Could not connect to server

    Please check.

    Best Regards,
    8Theme’s Team

    #405277 Copied
    Avatar: Applesandcider
    Applesandcider
    Participant
    July 17, 2024 at 10:12

    Hi wpadmin access should work now. Can you also recheck FTP access and let me know if thats still not working? Thanks

    #405323 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2024 at 10:55

    Hello Applesandcider,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #405339 Copied
    Avatar: Applesandcider
    Applesandcider
    Participant
    July 17, 2024 at 11:40

    I have updated my FTP credentials and WPAdmin access as 8theme staff were having problems accessing. Hopefully now both FTP and WPadmin are accessible.

    Thanks

    Please contact administrator
    for this information.
    #405347 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2024 at 12:16

    Hello Applesandcider,

    We appreciate your prompt response.

    We’ve disabled Compare via Theme Options https://gyazo.com/ae612a4896d2e47ec1bc3cda5cfa247d Please check the result.

    Best Regards,
    8Theme’s Team

    #405374 Copied
    Avatar: Applesandcider
    Applesandcider
    Participant
    July 17, 2024 at 12:18

    Perfect thank you Rose!

    #405375 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 17, 2024 at 12:18

    Dear Applesandcider,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #405376 Copied

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The issue related to '‘Remove compare option from the drop down “Account” menu’' has been successfully resolved, and the topic is now closed for further responses

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