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Remove product from cart not working - by Michael

This topic has 4 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

Michael

Participant

January 10, 2018 at 12:36

Hi,

My website was migrated from Blanco GetShopped to Blanco WOO this evening.

When using my desktop PC (with Chrome and Firefox) it seems that the X button to remove a product from the cart in the shopping cart page and in the cart widget does not always work.

It did seem to work OK in the staging version (now live) of the site.

Using Chrome for example, sometimes on the cart page clicking on the X beside the product (re)displays the cart page with nothing between the H1 title and footer or sometimes it’ll remove the product. Sometimes clicking on X in the cart widget will remove the product but more often it will go to the cart page.

The only reliable way to remove a product from the shopping cart is to set the quantity to 0 and click ‘update cart’

Regards,
Mike.

Please, contact administrator
for this information.

#181498 Copied Theme version: 3.7 WooCommerce version: 3.11

3 Answers

Rose Tyler

Support staff

January 10, 2018 at 13:35

Hello,

You use latest version of the theme but old WC version. Please update woocommerce plugin to latest version.

Regards

#181505 Copied

Michael

Participant

January 11, 2018 at 10:52

Hi Rose,
I’ve upgraded to the latest version of Woocommerce and the cart (java/ajax) problem is now fixed.

It did bring up a new issue as Woo changed their order emails and their new character set no longer supports some special characters (like the Trade Mark symbol) but I edited all the products so that only took an hour to fix.

Please go ahead and close this topic.
Thanks,
Mike.

#181577 Copied

Rose Tyler

Support staff

January 11, 2018 at 10:56

Hello,

We’re glad to hear that your issue was solved.
Have a nice day!

Regards

#181578 Copied
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