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Remove this unwanted question mark in product page

This topic has 12 replies, 3 voices, and was last updated 2 months, 4 weeks ago ago by Luca Rossi

Bagwani

Participant

July 6, 2024 at 18:02

Hello Dear Team,

There is a question mark showing on my product page with some information about Xstore. What is this? It is related to Xstore, and it is creating a negative impression on customers. Please remove it, or tell me how to remove it, so I can do it myself.

I request you to look into this and explain why this is happening.
Please remove it, it’s a request.

Thanking You In Advance.

Regards,
BAGWANI

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support staff only.

#403399 Copied Theme version: 9.3.14

11 Answers

Rose Tyler

Support staff

July 7, 2024 at 07:22

Hello Bagwani,

Thank you for reaching out to us with your concern.

We invite you to review our documentation regarding quote requests, which can be found at the following link: https://xstore.helpscoutdocs.com/article/135-request-a-quote

Should you have any further questions or require additional assistance, please feel free to contact our support team at any time. We are here to help.

Best Regards,
8Theme’s Team

#403419 Copied

Bagwani

Participant

July 7, 2024 at 07:55

Hello Team,

I saw the screenshot that you sent us, it was of the “Contact Form”.
But what if I want to use the Whats App code because I have tried to upload the link to it? But it is not working. So will you please help me with this?
The code I have mentioned in the private content area you can check.

Thank you.
Bagwani

Please contact administrator
for this information.

#403428 Copied

Rose Tyler

Support staff

July 7, 2024 at 10:26

Hello Bagwani,

Thank you for getting in touch with us.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly. Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
8Theme’s Team

#403442 Copied

Bagwani

Participant

July 7, 2024 at 11:30

Dear Team,

Wow guys, I’m just asking how to add a WhatsApp button or a link, and you’re saying this falls under customization.

For such a small thing, you’re saying this?

It’s fine. No worries.

Thank You.

#403449 Copied
Luca Rossi

Support staff

July 8, 2024 at 04:22
Dear @Bagwani,

We are pleased to inform you that we have successfully integrated the WhatsApp button within the “Request a Quote” popup content as per your request. You can review the implementation at the following link: [https://prnt.sc/oyl3uc2s1Kwa](https://prnt.sc/oyl3uc2s1Kwa).

The custom CSS code is located under XStore > Theme Options > Theme Custom CSS > Global CSS:
```
a.custom-btn {
    background: #00aa63;
    color: #fff !important;
    padding: 15px 25px;
    margin-left: 15px;
    border-radius: 7px;
}
```
Should you have any further modifications or additional requests, please do not hesitate to reach out.

Best Regards,
The 8Theme Team
#403488 Copied
Bagwani

Participant

July 8, 2024 at 13:47

Dear Team,

Yeah, It looks cool now. Thanks for the help

But In Phone, it’s still not set according to the margin/padding.

Plz, check & set for the mobile version.
I attached a screenshot for reference.

Please help with this.

Thanks For the advance.

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support staff only.

#403621 Copied
Luca Rossi

Support staff

July 8, 2024 at 14:08
Hi @Bagwani,

Please also add this custom CSS codes:
```
@media (max-width: 480px){
    a.custom-btn {
        display: block;
        margin: 0;
        font-size: 14px;
        padding: 10px 20px;
    }
}
```
Hope it helps!
#403624 Copied
Bagwani

Participant

July 8, 2024 at 14:17

Hello Dear,

Sorry, but I have tried applying this code 2-3 times, and it’s not working. The code itself appears.

Please check it once and, if possible, mention the correct place where this code should be applied.

I am unable to do it. Please, it’s a small request.

Thanking You,
BAGWANI

#403627 Copied

Luca Rossi

Support staff

July 8, 2024 at 14:48

Hi @Bagwani,

We’ve already added the custom CSS codes and this is how it looks on our end:

https://prnt.sc/4G_cBVbmNHia

Please check.

Thank you!

#403635 Copied

Bagwani

Participant

July 8, 2024 at 16:12

Dear Team,

In your screenshot, it looks fine, but on my phone, the content and button are appearing in two lines, which looks very bad.

You probably checked it on a desktop inspect version, which is why it looks like that.

Could you please check it on your phone? On my phone, everything is showing up in two lines.

It’s a request: if it appears like this on your phone too, could you make it so that the content says “Have a question” on one line and “WhatsApp us” on the second line, just like in your screenshot?

Thanking You in advance.

BAGWANI

Files is visible for topic creator and
support staff only.

#403668 Copied

Luca Rossi

Support staff

July 9, 2024 at 05:03

Hi @Bagwani,

We’ve updated the custom CSS codes a bit.

Can you check now?

Thank you!

Files is visible for topic creator and
support staff only.

#403700 Copied
Tagged: ecommerce solutions, product page, remove unwanted question mark, troubleshooting, web development, woocommerce, wordpress templates
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