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Remove this unwanted question mark in product page

This topic has 12 replies, 3 voices, and was last updated 5 months, 2 weeks ago ago by Luca Rossi

Bagwani

Participant

July 6, 2024 at 18:02

Hello Dear Team,

There is a question mark showing on my product page with some information about Xstore. What is this? It is related to Xstore, and it is creating a negative impression on customers. Please remove it, or tell me how to remove it, so I can do it myself.

I request you to look into this and explain why this is happening.
Please remove it, it’s a request.

Thanking You In Advance.

Regards,
BAGWANI

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support staff only.

#403399 Copied Theme version: 9.3.14

11 Answers

Rose Tyler

Support staff

July 7, 2024 at 07:22

Hello Bagwani,

Thank you for reaching out to us with your concern.

We invite you to review our documentation regarding quote requests, which can be found at the following link: https://www.8theme.com/documentation/docs/request-a-quote/

Should you have any further questions or require additional assistance, please feel free to contact our support team at any time. We are here to help.

Best Regards,
8Theme’s Team

#403419 Copied

Bagwani

Participant

July 7, 2024 at 07:55

Hello Team,

I saw the screenshot that you sent us, it was of the “Contact Form”.
But what if I want to use the Whats App code because I have tried to upload the link to it? But it is not working. So will you please help me with this?
The code I have mentioned in the private content area you can check.

Thank you.
Bagwani

Please contact administrator
for this information.

#403428 Copied

Rose Tyler

Support staff

July 7, 2024 at 10:26

Hello Bagwani,

Thank you for getting in touch with us.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly. Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
8Theme’s Team

#403442 Copied

Bagwani

Participant

July 7, 2024 at 11:30

Dear Team,

Wow guys, I’m just asking how to add a WhatsApp button or a link, and you’re saying this falls under customization.

For such a small thing, you’re saying this?

It’s fine. No worries.

Thank You.

#403449 Copied
Luca Rossi

Support staff

July 8, 2024 at 04:22
Dear @Bagwani,

We are pleased to inform you that we have successfully integrated the WhatsApp button within the “Request a Quote” popup content as per your request. You can review the implementation at the following link: [https://prnt.sc/oyl3uc2s1Kwa](https://prnt.sc/oyl3uc2s1Kwa).

The custom CSS code is located under XStore > Theme Options > Theme Custom CSS > Global CSS:
```
a.custom-btn {
    background: #00aa63;
    color: #fff !important;
    padding: 15px 25px;
    margin-left: 15px;
    border-radius: 7px;
}
```
Should you have any further modifications or additional requests, please do not hesitate to reach out.

Best Regards,
The 8Theme Team
#403488 Copied
Bagwani

Participant

July 8, 2024 at 13:47

Dear Team,

Yeah, It looks cool now. Thanks for the help

But In Phone, it’s still not set according to the margin/padding.

Plz, check & set for the mobile version.
I attached a screenshot for reference.

Please help with this.

Thanks For the advance.

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support staff only.

#403621 Copied
Luca Rossi

Support staff

July 8, 2024 at 14:08
Hi @Bagwani,

Please also add this custom CSS codes:
```
@media (max-width: 480px){
    a.custom-btn {
        display: block;
        margin: 0;
        font-size: 14px;
        padding: 10px 20px;
    }
}
```
Hope it helps!
#403624 Copied
Bagwani

Participant

July 8, 2024 at 14:17

Hello Dear,

Sorry, but I have tried applying this code 2-3 times, and it’s not working. The code itself appears.

Please check it once and, if possible, mention the correct place where this code should be applied.

I am unable to do it. Please, it’s a small request.

Thanking You,
BAGWANI

#403627 Copied

Luca Rossi

Support staff

July 8, 2024 at 14:48

Hi @Bagwani,

We’ve already added the custom CSS codes and this is how it looks on our end:

https://prnt.sc/4G_cBVbmNHia

Please check.

Thank you!

#403635 Copied

Bagwani

Participant

July 8, 2024 at 16:12

Dear Team,

In your screenshot, it looks fine, but on my phone, the content and button are appearing in two lines, which looks very bad.

You probably checked it on a desktop inspect version, which is why it looks like that.

Could you please check it on your phone? On my phone, everything is showing up in two lines.

It’s a request: if it appears like this on your phone too, could you make it so that the content says “Have a question” on one line and “WhatsApp us” on the second line, just like in your screenshot?

Thanking You in advance.

BAGWANI

Files is visible for topic creator and
support staff only.

#403668 Copied

Luca Rossi

Support staff

July 9, 2024 at 05:03

Hi @Bagwani,

We’ve updated the custom CSS codes a bit.

Can you check now?

Thank you!

Files is visible for topic creator and
support staff only.

#403700 Copied
Tagged: ecommerce solutions, product page, remove unwanted question mark, troubleshooting, web development, woocommerce, wordpress templates
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