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Rendering Issues on My E-commerce Site: Products Not Displaying Correctly in Microsoft Clarity

This topic has 1 reply, 1 voice, and was last updated 1 hours ago ago by Ricardo

Ricardo

Participant

October 6, 2024 at 19:16

Hello XStore Support Team,

I am experiencing rendering issues on my e-commerce website built with XStore and Elementor. The product images and layout appear incorrectly on certain screens, as seen in the attached screenshots.

I would appreciate your assistance in diagnosing and resolving these issues to ensure a consistent and user-friendly experience for my customers.

I have added product lists and descriptions for 10 category pages on the website. I have cleared the cache with SiteSpeed Optimizer from SiteGround, and I have cleared dynamic cache and Memcached from SiteGround. However, when I check what some of my customers see, it appears with incorrect formatting. Could you please help me resolve this issue? Thank you.

These screenshots are real-time from Microsoft Clarity. I see it normally when I open the pages on my mobile; the products are displayed in two columns, and the text appears. However, for some of my customers, it renders incorrectly as shown in the attached photos.

Thank you for your support!

Best regards,
[Your Name]

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Tagged: e-commerce site problems, fix display issues woocommerce, microsoft clarity rendering issues, products not displaying correctly, troubleshoot microsoft clarity, woocommerce wordpress templates
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