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Rendering issues on some of xstore pages

This topic has 8 replies, 2 voices, and was last updated 3 months, 3 weeks ago ago by Rose Tyler

media_desk

Participant

July 28, 2024 at 13:52

Hello,

When entering some sections of the website, the rendering is somehow broken.

i.e.:

this page works:
https://nichebeaute.ma/product-category/soins-du-corps-visage/poudre-parfumee-pour-le-corps/

this page doesn’t render properly:
https://nichebeaute.ma/product-category/soins-du-corps-visage/epilation/

This issue happens both on desktop and mobile

Can you please assist?

Thanks,
Mohamed

#407379 Copied Theme version: 9.3.16

7 Answers

Rose Tyler

Support staff

July 28, 2024 at 16:16

Hello media_desk,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#407411 Copied

media_desk

Participant

July 28, 2024 at 16:41

Hello,

Please check the provided creds.

Cheers,
Mohamed

Please contact administrator
for this information.

#407422 Copied

Rose Tyler

Support staff

July 28, 2024 at 16:56

Hello media_desk,

We appreciate your prompt response.

There is no problem when the parent XStore theme is activated. It appears that several files have been modified through the use of a child theme, which has been identified as the source of the problem.

We kindly request that you contact the individual responsible for these modifications to address and rectify the current issue.

Best regards,
8Theme’s Team

#407424 Copied

media_desk

Participant

July 28, 2024 at 17:46

Hi Rose,

Unfortunately the previous developer is no more reachable 🙁

But I fail to undertand why is it specific to some of the pages if it was a customizing issue? I would assume the customization would impact everything?

Could you do us the courtesy of which parameter we need to modify here as we’re really out of options here.

Thanks

#407426 Copied

Rose Tyler

Support staff

July 29, 2024 at 09:10

Hello media_desk,

We hope this message finds you well. We would like to inform you that our support does not extend to custom code modifications within the child theme.

Additionally, we are currently unable to access the wp-admin panel. It appears that there have been changes to the login credentials.

Here you can find the child theme from our team https://www.8theme.com/downloads/ and compare to see what was changed on your site.

“the customization would impact everything” – no, it depends on the customization that was done.

Best regards,
8Theme’s Team

#407498 Copied

media_desk

Participant

July 29, 2024 at 09:15

There was no custom coding. the issue is fixed now. the fix was very simple and we had to find it ourselves. the child theme was so obsolete (version 0.0.1) and all we did was to download the child theme from the download section. we’re not impressed with the kind of solution provided here I have to say. but thanks anyway.

#407501 Copied

Rose Tyler

Support staff

July 29, 2024 at 09:25

Hello media_desk,

Thank you for reaching out to us.

Should you have any other questions, please feel free to open additional topics on our forum.

Best regards,
8Theme’s Team

#407507 Copied
Tagged: fix rendering issues xstore wordpress, resolve xstore woocommerce theme problems, troubleshoot xstore rendering issues wordpress, woocommerce xstore page rendering solution, xstore themes rendering problems, xstore woocommerce theme rendering issues
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