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Reply to #249756 - by Roobinda - on WordPress WooCommerce support

This topic has 3 replies, 2 voices, and was last updated 4 years, 3 months ago ago by Rose Tyler

  • Avatar: Roobinda
    Roobinda
    Participant
    August 28, 2020 at 14:20

    FTP info in private content.
    I have several issues now.
    1. Mobile menu toggle button
    2. Rev Sliders not displaying.
    3. Contents of VC 8Theme Products element not displaying.

    None of these are due to plugin conflicts.

    In this forum, the reply button issue is on ALL browsers – when i click it the screen goes dark apart from the green circle with the cart amount in it.

    Please, contact administrator
    for this information.
    #249759 Copied Theme version: 2.9.1 WooCommerce version: 4.3.2
    2 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2020 at 15:24

    1. Please provide temporary wp-admin access.
    2. Where do you have the problem with slider? Provide URL.
    3. Provide screenshots and URLs for better understanding the problem.
    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.
    4. Please record a video or make screenshots.

    Regards

    #249782 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2020 at 16:13

    Could you provide access to your account on our site, so we can take a closer look at the problem with “reply”?

    Regards

    #249790 Copied
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