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Request a quote custom popup size only show full page without close means

This topic has 8 replies, 3 voices, and was last updated 3 months ago ago by Andrew Mitchell

Duarte

Participant

September 20, 2024 at 10:33

I have “request a quote” feature with custom popup size of 800×600, but only open in full window size, without any mean for window close.
If the window displayed an X that allowed it to close, it was not a problem, but this way, knowing that there are users without skill or knowledge, it’s a problem.
Any solution?
Thank you

Files is visible for topic creator and
support staff only.

#415241 Copied Theme version: 9.4.1

7 Answers

Rose Tyler

Support staff

September 20, 2024 at 12:03

Hello, Duarte,

Thank you for reaching out to us with your concern regarding the “request a quote” feature on your website.

Could you please provide us with the URL of the page where the popup is visible? Additionally, we would appreciate a more detailed description with screenshots of your request to assist you more effectively.

Best Regards,
8Theme’s Team

#415259 Copied

Duarte

Participant

September 20, 2024 at 12:52

In https://melofalcao.eu/ at any page, I have the standard ? icon in right bottom.
I set in the options to open a poput with 800×600, but always open as in image 12-44, across the entire width of the browser window.

Files is visible for topic creator and
support staff only.

#415267 Copied

Rose Tyler

Support staff

September 20, 2024 at 12:54

Hello, Duarte,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#415270 Copied

Duarte

Participant

September 20, 2024 at 14:17

Done. I have AccelerateWP (WPRocket from Cloudlinux) active, but for sure isn’t the cause.

Please contact administrator
for this information.

#415280 Copied

Rose Tyler

Support staff

September 20, 2024 at 14:29

Hello, Duarte,

We’ve disabled the Section stretch option – https://prnt.sc/9BL35k3GNhJG

Best Regards,
8Theme’s Team

#415284 Copied

Duarte

Participant

September 20, 2024 at 15:35

What a lack of attention I have!
Thank you!

#415292 Copied

Andrew Mitchell

Support staff

September 20, 2024 at 15:36

Dear Duarte,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#415293 Copied
Tagged: custom popup size, full page popup, no close button, woocommerce customizations, woocommerce quote request, wordpress templates
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Request a quote custom popup size only show full page without close means

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