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Request: Cancel the subscription renewal, but keep the subscription

This topic has 2 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

Tomáš

Participant

July 14, 2022 at 13:50

Hello, I would like to keep the subscription, just stop the automatic renewal after one year. In the My Account section however, I am unable to see the button enabling me to cancel it. I have browsed multiple forum topics to no avail.

Would you be able to solve this for me?

Screenshot of the button missing:
https://prnt.sc/R8T3PJxTD4xJ

Kind regards & thank you for your time.

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1 Answer

Rose Tyler

Support staff

July 15, 2022 at 15:54

Hello,

Answered by email.

Regards

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