Return to previous page

Request for Assistance: Mini Cart and Checkout Page Issues

This topic has 4 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Tony Rodriguez

Kose

Participant

April 9, 2023 at 14:03

Hello,

I recently observed a couple of issues on the website that I would like to bring to your attention:

Upon adding an item to the mini cart, I noticed that there are no product details displayed. This makes it difficult for users to review their selected items.

On the checkout page, there are two images appearing, which not only look odd but also consume a considerable amount of space in the field.

Could you please investigate these issues and help me resolve them at your earliest convenience? Your assistance would be greatly appreciated.

Thank you in advance.

Best regards,

Please, contact administrator
for this information.

#352756 Copied Theme version: 9.1

3 Answers

Tony Rodriguez

Support staff

April 10, 2023 at 05:51

Hello, @Kose,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Kind Regards,
8theme team

#352800 Copied

Kose

Participant

April 10, 2023 at 06:18

Ok, it will try deactivating all plugins and let you know the results.
Thank you

#352805 Copied

Tony Rodriguez

Support staff

April 10, 2023 at 07:58

Hello, @Kose,

Sure, Take your time. We are always here to assist you.

Best regards,
8Theme’s Team

#352811 Copied
Tagged: assistance, checkout, issues, mini-cart, request, woocommerce, wordpress
Viewing 4 results - 1 through 4 (of 4 total)