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“Request for Mobile Optimization and Removal Unwanted Element”

This topic has 12 replies, 2 voices, and was last updated 8 months, 3 weeks ago ago by Jack Richardson

Bagwani

Participant

July 4, 2024 at 16:10

Dear Xstore Team,

I recently launched my website and thanked everyone for the theme and support. However, some of my old customers have pointed out a couple of issues they encountered while viewing the site on mobile devices that didn’t seem right to them. Could you please fix these issues for me?

Firstly, the slider below the header used to display the entire photo, but now it’s getting cut off on mobile phones. Please align it correctly for mobile devices.

Secondly, there’s a “?” sign appearing near the footer in the right corner of the website. It includes text like “Xstore support,” which doesn’t look appropriate. Could you please remove it? This is a request.

Overall, your theme is quite good, and clients are finding the website impressive. Your assistance has been crucial in creating such a good website. Removing these two issues would greatly help me. Please help me with this.

I Attached a screenshot For this, please check & help me to resolve that. plz

Regards,
BAGWANI

#403148 Copied Theme version: 9.3.14

11 Answers

Bagwani

Participant

July 5, 2024 at 06:29

Hello Dear Team,

I am eagerly waiting for your reply.

Regards,
BAGWANI

#403195 Copied

Jack Richardson

Support staff

July 5, 2024 at 08:27

Dear @Bagwani,

I hope this message finds you well. I am writing to inform you about the recent adjustments we have made to your website, as well as to address the concerns you raised.

1. We have successfully updated the object-position of the hotpot element on your website to ‘right center’. You can view the changes through the following links:
– Before the update: https://prnt.sc/Cr4i0TRwcNAE
– After the update: https://prnt.sc/L26ns5jYebMj

Please note that this content is unique to your website and does not originate from our standard demos. Given this customization, we recommend modifying the slide content for better responsiveness on different devices and consider hiding sections that are only relevant for desktop viewing.

2. Regarding the issues you mentioned, we have reviewed the relevant section and currently do not observe the problems highlighted. You can see our review here: https://prnt.sc/fhry3Vx5GgqR. If the issue persists, please provide us with additional details and screenshots to help us better understand and resolve the matter.

We value your feedback and are here to assist you in ensuring your website operates smoothly and meets your expectations. Please do not hesitate to reach out if you have further questions or need additional assistance.

Best Regards,
Jack Richardson
8Theme’s Team

#403228 Copied

Bagwani

Participant

July 5, 2024 at 11:22

Dear Team,

My picture is set but it is not showing on the phone. Why is this happening? Please check and let me know, and set it accordingly because it is ruining the look on the phone.

The picture is not showing up when opening any website. I request you to please check and fix it because I am unable to do it myself.”

BAGWANI

Files is visible for topic creator and
support staff only.

#403247 Copied

Jack Richardson

Support staff

July 5, 2024 at 12:33

Dear @Bagwani,

I hope this message finds you well. Upon initial review, it appears that the ‘large’ size setting for your image may not exist in your WordPress configuration, or it might have been altered by certain plugins or custom server settings. We kindly suggest selecting the ‘full’ size or other with correct width X height values for your image, as the ‘large’ setting currently shows an image size of 0x0. You can view this issue here: https://prnt.sc/qVum_n2y-jxI.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#403257 Copied

Bagwani

Participant

July 6, 2024 at 06:15

Dear Team,

As you suggested, I tried using both full size and custom size, but as you can see in the screenshot, the image is not displaying correctly in either option.

Now, please tell me what I should do. Either you set the size according to what is appropriate for mobile because this is the front of the website and it is affecting the user experience.

So, I request you to please fix it according to your preference.
It’s a request, please.

Regards,
BAGWANI

Files is visible for topic creator and
support staff only.

#403326 Copied

Jack Richardson

Support staff

July 6, 2024 at 10:22

Dear @Bagwani,

We hope this message finds you well. We would like to inform you that the issue regarding the invisibility of the hotspot image on your web-site has been successfully resolved. The problem was due to the opacity setting being set to a value of 0. We have reset this setting, and you should now be able to view the image without any issues.

For your reference, here is a screenshot of the corrected setting: https://prnt.sc/nDUKqNhSierQ.

Thank you for your patience and understanding. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#403352 Copied

Bagwani

Participant

July 6, 2024 at 11:49

Dear Team,

You can check, still image is not showing properly.
can you pls set the image properly width & height.

As you see in desktop version the images showing 4 bottle but in the mobile version its only showing 3 bottles.

I think this is the margin/padding error,
please resolve this its a request.

Thank You In Advance.

BAGWANI

#403360 Copied

Jack Richardson

Support staff

July 6, 2024 at 12:42

Dear @Bagwani,

We hope this message finds you well. We kindly request that you review the current result at your earliest convenience by following this link: https://prnt.sc/qtkIFcJ6epTV.

Additionally, we would like to inform you that customization services fall outside the scope of our standard support. Should you require any assistance with customization, we invite you to submit a request through our dedicated service page here: https://www.8theme.com/account/#etheme_customization_panel.

Thank you for your attention to these matters.

Best regards,
Jack Richardson
The 8Theme Team

#403371 Copied

Bagwani

Participant

July 6, 2024 at 15:03

Dear Team,

Please look at this, I have set the links in the footer(policy link & Useful link in mobile version only) to white, but they are showing as black. I have sent you a screenshot to check. When I hover the cursor over them, they show as white, but otherwise, they appear black.

This doesn’t look good with my background, so I want them to be white. However, they keep showing as black.

Please check why this is happening and fix it because I don’t understand why they are showing black when I set them to white.

Your help would be greatly appreciated.

Thanking You.

Regards,
BAGWANI

Files is visible for topic creator and
support staff only.

#403392 Copied

Bagwani

Participant

July 7, 2024 at 17:59

Hello Guys,

Please reply.
????????????????????????????

#403465 Copied
Jack Richardson

Support staff

July 8, 2024 at 09:52
Hello @Bagwani,

Thank you for contacting us and for using XStore.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

We have added for you next custom CSS for the According element (https://prnt.sc/und7_A1di5ku):

selector { --et_link-color: currentColor; }

So, the result is next -> https://prnt.sc/Mcl_80Cgz1cA.

Warm Regards,
The 8Theme Team
#403545 Copied
Tagged: enhance woocommerce mobile interface, improve woocommerce mobile experience, mobile optimization wordpress woocommerce, optimize woocommerce mobile site, unwanted element removal woocommerce, wordpress mobile performance boost, wordpress themes mobile optimization
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