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Request for Step-by-Step Guide to Add or Restore Banner on Shop-Category-Product Page with Elementor

This topic has 18 replies, 3 voices, and was last updated 2 months, 2 weeks ago ago by Luca Rossi

Szocs Attila

Participant

January 6, 2025 at 11:16

Hello there,

I would like to request a detailed, step-by-step guide on how to achieve the following with Elementor on the Shop page:

1. Add a banner above, below, or next to the product listings.

2. Restore the original banner that was previously on the Shop page and understand how to reinsert it in its original location.

3.Edit the restored banner to customize its design and content.

I have attached an image of the original banner that was displayed at the very beginning. Unfortunately, I am unable to restore it myself and would greatly appreciate your assistance in this matter.

Best regards,
Attila

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#429609 Copied Theme version: 9.4.2

17 Answers

Tony Rodriguez

Support staff

January 6, 2025 at 11:59

Hello, @Szocs Attila,

Thank you so much for purchasing our theme and contacting our support center.

1/ Should you need to change the background image of the shop page, kindly follow these steps:

1. Navigate to XStore Builders.
2. Select ‘Product Archive Builder’.
3. Choose ‘Edit Template’.
4. Proceed to ‘Edit Banner’.
5. Here, you can add or remove the image as required.
6. Ensure to update the changes once completed.

For your reference, images have been provided in the private content area.

For detailed guidance, please refer to our documentation:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme Team

Please contact administrator
for this information.

#429613 Copied

Szocs Attila

Participant

January 6, 2025 at 12:28

Thank you for your response to my earlier query. I truly appreciate your guidance.

However, I would like to clarify that I am currently using the free version of Elementor and would need a solution compatible with this version.

Could you please provide a step-by-step guide that specifically works without requiring Elementor Pro?

#429616 Copied

Tony Rodriguez

Support staff

January 6, 2025 at 12:41

Hello, @Szocs Attila,

Thank you for your response.

it’s essential to note that to unlock the full potential of this builder, you must have the Free PRO Elements plugin installed and activated on your website.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme Team

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for this information.

#429619 Copied

Szocs Attila

Participant

January 6, 2025 at 12:54

To provide additional context, I have now activated the Pro version of Elementor, but I am encountering an issue specifically with the Product Archive Builder option.
When I try to add or restore the banner, the following error appears (screenshot attached).

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#429622 Copied

Tony Rodriguez

Support staff

January 6, 2025 at 12:58

Hello, @Szocs Attila,

Could you kindly provide us with access to your site’s WordPress admin panel in the private content area? This will allow us to thoroughly review your settings and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#429623 Copied

Szocs Attila

Participant

January 6, 2025 at 13:08

I will share the backend login credentials in private.

Please contact administrator
for this information.

#429624 Copied

Tony Rodriguez

Support staff

January 6, 2025 at 14:24

Hello, @Szocs Attila,

Thank you for providing us with access to your WordPress admin panel.

We are pleased to inform you that the issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure everything is functioning as expected.

As part of the resolution, we have installed and activated the PRO Elements plugin on your website, which has addressed the issue.

For your reference, please find an image attached in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#429640 Copied

Szocs Attila

Participant

January 6, 2025 at 17:46

Thank you for your continued assistance with my issue. Unfortunately, I am still unable to resolve the problem.

It seems the method you initially recommended—editing the template—is not working because no template has been created yet. I currently have a default template in place, and I am unsure how to proceed from here to achieve the following:

I would like to align the current category page with the design shown in the attached template. However, I would like to:

1. Retain the existing header and footer as they are.
2. Ensure the middle section of the page matches the layout and design from the template in the attachment.
Could you please provide detailed instructions or a step-by-step guide on how to achieve this using Elementor Pro

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#429679 Copied

Tony Rodriguez

Support staff

January 7, 2025 at 05:17

Hello, @Szocs Attila,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Kindly check your website after clearing your browser cache to ensure the changes are reflected.

Additionally, we have implemented a new archive template on your website and recorded a video tutorial for your reference. You can find the video link in the private content area.

For more detailed guidance, we encourage you to review our documentation:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We hope this resolves your concerns. However, if you need any further assistance, please do not hesitate to contact us. We are always here to help.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#429701 Copied

Szocs Attila

Participant

January 7, 2025 at 07:51

I need to make it clear that we will no longer permit access to our site moving forward. When we first reached out for assistance, there were no issues with how support was handled. However, what happened this time—deactivating all plugins on a live webshop without any prior communication—is completely unacceptable.

This is not just a technical issue; it directly impacts our business operations and customer trust. Such actions cannot and will not be tolerated again.

Thank you for your help..

#429713 Copied

Tony Rodriguez

Support staff

January 7, 2025 at 08:03

Hello, @Szocs Attila,

Thank you for your response.

We want to clarify that we have not deactivated all plugins on your website at any point. We fully understand how critical uninterrupted service is to your business operations and customer trust, and we are committed to maintaining that.

Additionally, we have provided video proof in our previous response to support this clarification.

We fully understand how important uninterrupted service is for your business, and we remain committed to ensuring your operations run smoothly. If you have any further concerns or require additional assistance, please do not hesitate to let us know.

Your satisfaction and trust are extremely important to us, and we’re here to help in any way we can.

Best regards,
The 8Theme Team

#429714 Copied

Szocs Attila

Participant

January 7, 2025 at 08:10

Thank you for clarifying that it wasn’t your team who deactivated the plugins. However, the issue still hasn’t been fully resolved, and I need your assistance to address the following:

I purchased Elementor Pro, and while you installed the Pro Elements plugin, it seems the Elementor Pro plugin was deactivated in the process. For my workflow, I need to use Elementor Pro, as that is the plugin I purchased to manage the process seamlessly.

I have now reactivated Elementor Pro, but it still isn’t working as expected. Could you confirm if I need to deactivate the Pro Elements plugin to make Elementor Pro function properly? Or is there a specific configuration required to avoid conflicts between these two plugins?

I appreciate your guidance in resolving this so I can fully utilize the plugin I purchased.

#429718 Copied

Tony Rodriguez

Support staff

January 7, 2025 at 09:09

Hello, @Szocs Attila,

Thank you for your response.

Kindly navigate to WordPress dashboard > Plugins > and deactivate the Pro Elements plugin, as using both simultaneously may cause conflicts.

Afterward, If the issue persists, Please provide your site valid wp-admin access in the private content area so we can take a closer look at your settings and help you.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#429722 Copied

Szocs Attila

Participant

January 7, 2025 at 09:19

Despite deactivating the Pro Elements plugin and reactivating Elementor Pro, the issue remains unresolved. Unfortunately, I can no longer allow access to my site for troubleshooting.

Please provide clear instructions on how I can resolve this issue myself and ensure that Elementor Pro works as intended.

Thank you for your understanding.

#429728 Copied

Luca Rossi

Support staff

January 7, 2025 at 11:44

Dear @Szocs Attila,

We hope this message finds you well.

In this case, we kindly request your assistance in creating a staging site for us. This will allow us to investigate the issue more thoroughly without impacting your live site.

To create a staging site, you may use the following plugin: https://wordpress.org/plugins/wp-staging/.

Thank you for your cooperation and understanding.

Best regards,
The 8Theme Team

#429752 Copied

Szocs Attila

Participant

January 13, 2025 at 07:44

We recently followed your guidance on adding a banner using Elementor. However, implementing the solution involving the Product Archive has caused the entire shop page design to change. Currently, if the shop page is viewed in incognito mode, the original design is still visible, and that is the version we would like to keep.

Unfortunately, the backend has been altered due to the unintended changes, and we cannot revert the shop page to its original layout. I’ve attached a screenshot of the backend for your reference.

The homepage is displaying correctly as intended, but we cannot clear the cache because it would apply the unwanted modifications to the shop page across the site.

Is there any way to restore the previous design for the shop page in the backend or remove the changes made via Elementor? Please note that a site backup is not an option, as it would result in losing recent orders and updates.

We appreciate your assistance in resolving this issue.

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support staff only.

#430315 Copied

Luca Rossi

Support staff

January 14, 2025 at 08:00

Dear @Szocs Attila,

We hope this message finds you well.

We kindly seek your assistance in duplicating an admin account, as we are currently unable to log in.

Thank you in advance for your help.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

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