Request for Theme Update and Instructional Video

Hello, @Bagwani,

Please, do the backup of your database and files before starting the theme update.

Afterward, Let us know.

Additionally, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to update the Xstore theme and core plugin on your site.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Bagwani,

We are pleased to inform you that we have successfully updated the Xstore Theme and core plugin on your website.

For your reference, we have prepared a video demonstrating the updates and their features. You can view this video in the private content area of your site.

We hope you find this resource helpful.

Additionally, we encourage you to review our theme documentation for more detailed information. You can access it. https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Best regards,
The 8Theme Team

Hello, @Bagwani,

We would like to inform you that the LiteSpeed Cache plugin is a third-party plugin and is not included in the list of recommended plugins by XStore. For your reference, please find the list of recommended plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

We advise you to ensure that the settings of the LiteSpeed Cache plugin are configured correctly. Should you continue to experience issues, we recommend reaching out to the plugin’s support team for further assistance.

Furthermore, we are interested in knowing whether the WP Rocket cache plugin is compatible with our theme. You can find the WP Rocket documentation that pertains to our theme at the following link: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Additionally, we offer the W3 Total Cache Plugin, which is compatible with XStore. To install this plugin, please navigate to XStore >> Plugins Installer, search for W3 Total Cache, and proceed with the installation.

For a visual guide on how to use the plugin, please refer to the following image:
https://imgur.com/a/iib4wCf

Should you have any further questions, require assistance, or wish to discuss specific details, please do not hesitate to contact me directly.

Yours sincerely,
The 8Themes Team.

Hello, @Bagwani,

Thank you for your response.

We understand your concerns. Since your hosting provider recommended LiteSpeed Cache and it aligns well with their server technology, We suggest you go with that. It’s free, powerful, and likely to optimize your website speed, handle JS, minify, and cache effectively, all crucial for theme and website.

Thank you for your understanding.

Yours sincerely,
The 8Themes Team.

Hello, @Bagwani,

You can go ahead and enable the LiteSpeed Cache plugin and it shouldn’t cause any issues on your site.

Thank you for your understanding.

Yours sincerely,
The 8Themes Team.

Hello, @Bagwani,

1/ We kindly advise you to review the plugin documentation for detailed guidance. Should you require further assistance, we recommend contacting the plugin’s support team who are well-equipped to help you.

2/ Regarding website speed, We kindly request that you initiate a new topic on our support forum for any new issues you might be encountering. This will help us avoid any inconvenience and ensure that your request is handled efficiently. Please provide a detailed description of your issue so that we can assist you appropriately.

Thank you for your understanding and cooperation.

Best Regards,
The 8Theme Team

Hello, @Bagwani,

We hope this message finds you well. We have observed that some of our clients are utilizing the LiteSpeed Cache plugin, while others have opted to replace it with alternative caching plugins. This variation often arises because activating all features of the plugin indiscriminately can affect both the content on your site and its interaction with other utilized plugins.

In your case, we recommend that you explore and test different settings of the LiteSpeed Cache plugin to enhance your site’s performance without causing any issues. Unfortunately, we are unable to configure third-party plugins on your site directly.

For specialized assistance, we advise you to contact the support team of the LiteSpeed Cache plugin directly. They will be better equipped to provide you with the specific guidance necessary for optimal configuration.

We apologize for any inconvenience and appreciate your understanding.

Best Regards,
The 8Theme Team

Hello, @Bagwani,

We hope this message finds you well. We have observed that some of our clients are utilizing the LiteSpeed Cache plugin, while others have opted to replace it with alternative caching plugins. This variation often arises because activating all features of the plugin indiscriminately can affect both the content on your site and its interaction with other utilized plugins.

In your case, we recommend that you explore and test different settings of the LiteSpeed Cache plugin to enhance your site’s performance without causing any issues. Unfortunately, we are unable to configure third-party plugins on your site directly.

For specialized assistance, we advise you to contact the support team of the LiteSpeed Cache plugin directly. They will be better equipped to provide you with the specific guidance necessary for optimal configuration.

We apologize for any inconvenience and appreciate your understanding.

Best Regards,
The 8Theme Team

Dear @Bagwani,

I hope this message finds you well.

In our preliminary assessment, we suspect that certain configurations may need to be adjusted. Could you please confirm if the settings depicted in the following screenshot are standard or require modification on your end? https://prnt.sc/pUavghWa1Z1r

Additionally, to facilitate a more thorough investigation, we kindly request access to your FTP server. This will enable us to directly examine the files that might be contributing to the issue.

We also recommend checking whether the LiteSpeed control panel or plugin settings are correctly configured by referring to the following guide: https://docs.litespeedtech.com/lsws/cp/cpanel/503-error/.

Your cooperation in providing the necessary access and information would be greatly appreciated and will help us resolve the matter efficiently.

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,
Jack Richardson
8Theme’s Team

Dear @Bagwani,

I hope this message finds you well.

We are writing to kindly request your assistance in verifying the configuration settings of your plugin. A screenshot illustrated the current settings was included in our previous correspondence for your reference.

Additionally, we have provided an article detailing potential causes of the 503 error. We trust that you have had the opportunity to review this material and perhaps discuss its contents with your hosting provider.

Thank you for your attention to this matter. Should you require any further information or assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @BAGWANI,

Thank you for reaching out and for your patience.

We have been investigating the reasons why the LiteSpeed Cache is not functioning as expected. Unfortunately, our initial troubleshooting steps were not successful. We have determined that the issue likely lies within the LiteSpeed Cache plugin itself.

To assist you further, here are some links to similar issues that have been resolved on the official support forum:
– https://wordpress.org/support/topic/503-admin-errors-seem-to-occur-litespeed-plugin/
– https://wordpress.org/support/topic/503-service-unavailable-the-server-is-temporarily-busy-try-again-later-5/
– https://wordpress.org/search/litespeed_task_imgoptm_pull+intext%3A%22Plugin%3A+LiteSpeed+Cache%22/

Additionally, we have reviewed the Site Health status of your WordPress site. We noticed that after activating the LiteSpeed Cache plugin, a few notices appear in the Site Health report. Here are the screenshots for your reference:
Before Activation -> https://www.awesomescreenshot.com/image/49422953?key=f5b1f73a9f60c845d0eefb520ec5a75e
After Activation -> https://www.awesomescreenshot.com/image/49422887?key=875dbf001e2d70d5e761848a84d0b898

These notices indicate that there are certain configurations within the plugin that need to be reviewed and adjusted. Since we specialize in projects developed by our team and given that the issue pertains to an external plugin, we recommend reaching out to the official LiteSpeed Cache support forum for more specialized assistance.

You can contact their support team through the following link: https://wordpress.org/support/plugin/litespeed-cache/.

We appreciate your understanding and are here to assist you with any other concerns you might have related to our services.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8theme’s team

Dear @Bagwani,

We hope this message finds you well. We are pleased to inform you that we have successfully installed the W3 Total Cache plugin on your website as part of our ongoing efforts to enhance performance.

Could you kindly take a moment to review your website and confirm that everything is functioning as expected? Please note that it may take some time for all pages to be fully cached.

In effect, WordPress runs the processes required once to generate the page the first time someone visits it. This page is then cached and future visitors retrieve the cached content as a static page. Caching components are usually memory, but can be anything that can be faster than conventional storage

To improve more, we suggest you to use a CDN service for all your resources on your website: https://www.cloudways.com/blog/wordpress-cdn/. And use a compress image plugin like Imagify or Smush:

– https://imagify.io/
– https://wordpress.org/plugins/wp-smushit/

Thank you for your attention to this matter. We look forward to your feedback.

Best Regards,
The 8Theme Team

Hi @Bagwani,

We have implemented all possible optimizations currently available to us. Should you require further enhancements, we kindly suggest submitting a request for additional speed optimizations through the following link: https://www.8theme.com/account/#etheme_customization_panel.

Please note that any additional speed optimizations specific to your website fall outside the scope of our standard support services.

We appreciate your understanding and cooperation in respecting the time constraints of our support team.

Best Regards,
The 8Theme Team.

Hi @Bagwani,

The main reason your home page is loading too slow because you place many images, especially the Instagram section, it loads both video & images. So we suggest you to try with a gallery element instead.

We’ve activated all the Speed Optimization settings for you. Please check.

We also would like to remind you of the option to apply XStore Ajaxify to widgets to optimize their rendering. It is crucial to understand that some widgets may perform better when this feature is disabled according to the fact they have in depend on the scripts/styles/DOM.

For this time we activated such option for few widgets on your Home page and the results of page loading are better.

Please note that not all widgets benefit from having the XStore Ajaxify option enabled; in some cases, disabling it may result in more efficient rendering.

Each demo content has its unique characteristics, and we encourage you to experiment with different settings for the widgets on your pages to discover the most effective combinations of rendering quality and load time.

Thanks for understanding!

Best Regards,
The 8Theme Team.

Hi @Bagwani,

Thank you very much for making those changes. I wanted to ask you about two things: have you installed a plugin named WP CODE on this website and done some coding on it? This seems new to me, something I haven’t done before. If you have used it, could you please tell me what it’s for and whether it really improves the website and enhances its performance?

We’ve installed that WP Code plugin to add custom codes to disable the Ajaxify on some widgets for improving the speed as we said in the previous reply. For more information, please take a look at the documents to understand more about WP Code plugin: https://wpcode.com/docs/.

Secondly, regarding the Instagram photos and videos you mentioned, you suggested trying “Gallery ELEMENT”. Could you explain where and how it will appear? I can’t see this option, so if you could describe how it looks with a photo or make a video, it would be very helpful for me to understand.

Using the Gallery Element means you have to manually download the images from Instagram then upload to your website and add them to the Gallery Element, it will save the loading time a lot.

https://tinyurl.com/2cazybyf

Best Regards,
The 8Theme Team.