Request for Theme Update and Instructional Video

Dear @Bagwani,

I hope this message finds you well. I am writing to inform you of the recent enhancements we have implemented on your website, as part of our commitment to delivering optimal performance and user experience.

1. We have activated the XStore Ajaxify option for several widgets on your homepage. This action is in line with our recommendations for similar customer requests and is intended to enhance the responsiveness and efficiency of your site ( https://www.8theme.com/topic/error-message-while-debugging-the-website/#post-405279).

2. Additionally, we have configured the settings within your Theme Options under the “Speed Optimizations” section to further improve site performance.

3. The modifications have yielded significant improvements, which are detailed in the private content attached to this email.

You should clear the cache in your cache plugin after such modifications to not wait 1-2hours but see the changes in few sec.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Kind regards,
Jack Richardson
8Theme’s Team

Dear @Bagwani,

I hope this message finds you well.

We would like to inform you that upon review, it was identified that the code added to your website through a plugin by another support manager inadvertently disabled the lazy-loading (XStore Ajaxify) feature for Elementor elements across your website. We apologize for any inconvenience this may have caused due to the misconfiguration.

To rectify this, we have deactivated the problematic plugin and implemented the improvements previously described to ensure optimal functionality of your website.

Thank you for your understanding and patience in this matter.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Bagwani,

I hope this message finds you well. We have recently conducted a test on your website using the same tester and are pleased to report favorable results, which are attached below for your review.

We recommend that you perform a test on your website using GTmetrix, where you will find suggestions for potential improvements. Please find the URL with the results attached below for your convenience.

To enhance the performance of your homepage, we have activated lazy-loading for your YouTube videos. This adjustment addresses one of the top improvement suggestions from GTmetrix regarding the YouTube loading script. You can view the changes here: https://gyazo.com/62683ac4600fd991197544d005779cb9 and the GTmetrix suggestion here: https://gyazo.com/4c8b543f254afddcaade182facff0383.

Additionally, GTmetrix has identified that the most resource-intensive queries are from Instagram. Since you are using an additional plugin to display Instagram content, we advise consulting their documentation for code optimization, available at https://quadlayers.com/documentation/instagram-feed-gallery/.

If any of your containers or sections have backgrounds, we recommend enabling the ‘Lazy Load Background Image’ option to further improve load times. Details can be found here: https://gyazo.com/96fe49d56e1eba16905acac39bfc44a5.

Moreover, we suggest considering the restyling of one section across different devices instead of loading multiple sections with similar content and hiding them on certain devices. This approach can be viewed here: https://gyazo.com/b2eb23ba1884fcc8f19c086399c32fbe.

We have also noted your use of the XStore Ajaxify option. While we understand your desire to optimize your website’s speed, please be reminded that unique website speed optimization is beyond the scope of our support, as previously mentioned. We encourage you to review our suggestions and implement them where possible.

Thank you for your attention to these matters. We are committed to assisting you within the scope of our support and guiding you towards the best practices for website performance.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Bagwani,

I hope this message finds you well.

I would like to inform you that activating the plugin does not require specialized skills, and you should be able to do it yourself. However, we have previously sent you screenshots demonstrating that the plugin performs satisfactorily on both desktop and mobile devices when tested on our end.

Please note that we have deactivated the plugin following consultations with our developers. The additional code that was implemented appeared to slow down the system rather than enhance its performance. Should you observe better results with the plugin and its snippets activated, please feel free to reactivate it at your convenience.

Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Bagwani,

We hope this message finds you well. We have provided you with suggestions for testing and identifying areas of improvement within your content. We kindly request that you prioritize these recommendations. Additionally, you have the option to activate the plugin to assess its performance. Should the results meet your expectations, feel free to continue its use. Otherwise, you may deactivate it without hesitation.

Please follow the instructions we have provided to enhance your content effectively. We would like to remind you that further speed optimization services specific to your website fall outside the scope of our standard support. We have endeavored to furnish you with the most comprehensive information available; we encourage you to utilize these suggestions to their fullest.

Should you require additional speed optimization, you may request an estimate by visiting our account page at https://www.8theme.com/account.

For further details on our support services and guidelines, please refer to our official documentation at https://www.8theme.com/documentation/xstore/support/support/.

Thank you for your attention to these matters. We look forward to your compliance and are here to assist you with any further inquiries.

Best Regards,
Jack Richardson
The 8Theme Team

Dear Bagwani,

We sincerely appreciate your trust in our services. However, we would like to clarify that our team has already dedicated a significant amount of time to addressing your request. While we regret that you feel our efforts have been insufficient, please be assured that all actions within the scope of our basic support have been completed.

Our team provides support to many users, and we value each one equally. Therefore, it would be unfair to make exceptions by undertaking tasks that exceed our responsibilities.

We hope for your understanding and must decline any further customization from our side for the reasons mentioned above. In our correspondence, you will find detailed recommendations which you may choose to follow at your discretion.

Should you have any other questions, you are still welcome to post them on our forum for discussion and to receive the consistent, quality assistance we strive to provide. We hope you value our work as much as we appreciate your patronage of our product.

Best Regards,
8Theme’s Team

Hello @Bagwani
Yes, we can confirm the codes we implemented are correct so you can proceed with activating the plugin.
Kind regards,
Jack Richardson

Hi @Bagwani,

Please deactivate the Disable Ajaxify code and keep the first one.

Best Regards,
8Theme’s Team

Hi @Bagwani,

Sir, please tell me one thing, if these two options are already disabled in the “wp code plugin” and you are now saying to disable the Ajaxify option as well, then what’s the benefit of activating this plugin?

1. You don’t have the child theme on your website, so we couldn’t add any custom codes then we had to install the WPCode plugin. For the first code, please take a look at this ticket to understand the first code is used for: Sir, please tell me one thing, if these two options are already disabled in the “wp code plugin” and you are now saying to disable the Ajaxify option as well, then what’s the benefit of activating this plugin?

I have a small request, could you please take a look and see if making a slight change to your code could improve the website?
Please sir…….

2. Unfortunately, our support team did the best for you.

One more thing, Over the past 10-12 days, I’ve been facing an issue where whenever I make any changes like image or font color on the website, they reflect on the frontend after two days.

However, purging the cache should make them update instantly. I kindly request you to check these codes or something else and make necessary modifications if needed so that this problem does not persist on the website.

For example, I’m sending you this screenshot. You can see on the shop page I’ve added this image, and it’s showing perfectly here. But if you go and check it on the frontend, the image is not showing there at all, even though it’s been over 2 hours since I uploaded it. I’ve already purged the cache, but still no change.

3. In this case, we suggest you to create a separated ticket for the other tasks can easily help you since this ticket is too long already.

Best Regards,
8Theme’s Team