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Request support – Unable to update topic

This topic has 2 replies, 2 voices, and was last updated 12 months ago ago by Tony Rodriguez

Tạ Xuân Thanh

Participant

November 19, 2023 at 05:44

PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
I can’t update the theme, it gives an error. I erased the cache and reactivated the license, as it is written in this forum. It didn’t help, please do it manually
Site URL: https://dongho365.vn/
Theme version: 9.1.14

#374115 Copied Theme version: 9.1.14

1 Answer

Tony Rodriguez

Support staff

November 20, 2023 at 13:29

Dear Tạ Xuân Thanh,

Thank you so much for purchasing our theme and contacting our support center.

To facilitate a resolution, we kindly ask that you carefully review and adhere to the guidelines provided in our theme documentation. The relevant instructions can be found at the following links:

– Troubleshooting PCLZIP_ERR_BAD_FORMAT (-10) during theme core plugin update:

https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

– Theme Update Guide:
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Please be advised that you should initially upgrade the XStore Core plugin to the most recent version before proceeding to update the XStore Theme on your website.

Should the problem continue to occur, we kindly request that you provide us with your WordPress Admin URL and login credentials. Please submit this information in the private content section of this discussion thread, enabling us to investigate the matter further and assist you accordingly.

Warm regards,
The 8Theme Team

#374181 Copied
Tagged: ecommerce help, request assistance, template problems, update issue, website maintenance, woocommerce troubleshooting, wordpress support
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