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Request to refund for the old license renewal done by mistake

This topic has 10 replies, 3 voices, and was last updated 2 years, 8 months ago ago by Olga Barlow

Saira

Participant

May 31, 2022 at 10:59

Hi,
We have to purchase a new license for a new website, but by mistake the old license purchased for another website is extended to one year and we donot need it. We have purchased another license also with one year support. Can I get a refund for the old license renewal done by mistake or can you add this to our newly purchased. We prefer refund.

#324872 Copied Theme version: 0.0.1

9 Answers

Olga Barlow

Support staff

May 31, 2022 at 18:41

Hello,

Check the private content area with the screenshots of using the licenses.

Regards

Please contact administrator
for this information.

#324920 Copied

Saira

Participant

May 31, 2022 at 18:48

Hi,

Please check the private area

Please contact administrator
for this information.

#324922 Copied

Olga Barlow

Support staff

May 31, 2022 at 18:55

Hello,

Oh, I see. If you renewed the support and want to get refund for this then submit refund request for the support service. We’ll give you refund for that.

Regards

#324925 Copied

Saira

Participant

May 31, 2022 at 21:57

How to request for refund?

#324935 Copied

Saira

Participant

June 1, 2022 at 12:47

Hello what’s the procedure for refund to get initiated?

#324966 Copied

Saira

Participant

June 1, 2022 at 15:09

Hi, Waiting for your reply!

#324977 Copied

Rose Tyler

Support staff

June 1, 2022 at 15:56

Hello,

Sorry for the delay in answering.
Please go to this page https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- and click on “Click here to request a refund” button, then select for what the refund is needed.
Let us know

Regards

#324982 Copied

Saira

Participant

June 1, 2022 at 16:09

Hello,

Thanks for replying..Request raised

#324984 Copied

Olga Barlow

Support staff

June 2, 2022 at 18:07

Hello,

Thank you.

Regards

#325067 Copied
Tagged: best selling themes, license renewal, persuasive, return request, seo friendly, woocommerce refund
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Request to refund for the old license renewal done by mistake

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