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Requesting Refund For Not Working Theme on Site

This topic has 2 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Rose Tyler

DeeTN

Participant

December 19, 2024 at 17:51

Hello, the website builder does not work on my site with Elementor, it just keeps spinning. I have increased all the PHP variables to what was recommended in many posts and it still spins. Elementor without the Xstore plugin works just fine on my website. I have only had the plugin for less than 24hrs so please let me know how I can get a refund.

Thanks

#428111 Copied Theme version: 9.4.6

1 Answer

Rose Tyler

Support staff

December 20, 2024 at 08:03

Hello, DeeTN,

Thank you for reaching out to us.

Please try to apply the next solution: Woocommerce > Status > Tools > Brands transients > Clear, then Regenerate the product attributes lookup table and clear WooCommerce transients.

Could you provide temporary wp-admin access? We will check what other can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#428148 Copied
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