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Requires Billing Email, But Doesn’t Give Option

This topic has 6 replies, 2 voices, and was last updated 2 days, 3 hours ago ago by Tony Rodriguez

VIX VR

Participant

September 18, 2024 at 10:16

My Checkout won’t let users buy without a billing email, but it doesn’t give them the option.

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#414861 Copied Theme version: 9.4.1

5 Answers

Tony Rodriguez

Support staff

September 18, 2024 at 11:27

Hello, @VIX VR,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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VIX VR

Participant

September 18, 2024 at 12:08

Ok Everything is in the Private content area.

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Tony Rodriguez

Support staff

September 18, 2024 at 12:57

Hello, @VIX VR,

We are currently unable to access your website and require valid WP-admin credentials to proceed. Kindly provide these details in the private content area at your earliest convenience. This will enable us to review your settings and provide the necessary assistance.

Thank you for your cooperation.

Best regards,
8Theme’s Team

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VIX VR

Participant

September 18, 2024 at 13:18

It seems I didn’t verify the account.

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Tony Rodriguez

Support staff

September 18, 2024 at 13:31

Hello, @VIX VR,

Thank you for your response.

Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme. Let us know the results of the tests.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

If the issue continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.

We recommend that you contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

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Tagged: billing email issue, requires email option, troubleshooting woocommerce, woocommerce, wordpress ecommerce solutions, wordpress themes
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