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Reset Password is not working - by Lily - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

  • Avatar: Lily
    Lily
    Participant
    December 6, 2017 at 10:18

    Hi,

    When I try and reset password it just doesn’t work, the button doesn’t even click

    See here: https://www.screencast.com/t/xg2By1cBh3I

    #179423 Copied
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2017 at 10:40

    Hello,

    Unfortunately, I can’t see the screenshot. Please try to use such screenshot maker as Lightshot.

    Regards

    #179426 Copied
    Avatar: Lily
    Lily
    Participant
    January 26, 2018 at 12:13

    Hi,

    Sorry for the delay in responding, I have been away,

    THe screencast is here: https://screencast.com/t/ENgWfIpRwEcy

    When I click on link in reset password email, I go to the right page, I enter the new password but then ‘Save’ button does not work.

    Thanks

    #183078 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 26, 2018 at 14:12

    Hello,

    I would recommend you to update theme to latest version https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade
    and update all required plugins https://www.8theme.com/download-plugins/ http://prntscr.com/gzbjpp
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code in Theme Options and skip Setup Wizard.

    Regards

    #183089 Copied
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