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Responsive - by Franktwist - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 3 years, 1 months ago ago by Olga Barlow

Franktwist

Participant

September 8, 2021 at 08:59

the site in the desktop version, is shown with the hamburger menu (as from the mobile version)
why, you can check

#301606 Copied Theme version: 8

7 Answers

Rose Tyler

Support staff

September 8, 2021 at 15:33

Hello,

Is it solved? I do not see the problem now.

Regards

#301663 Copied

Franktwist

Participant

September 11, 2021 at 16:32

no, I often see in the mobile version (the version with the desktop menu and vice versa

#301974 Copied

Olga Barlow

Support staff

September 13, 2021 at 11:26

Hello,

There is no problem at this moment https://prnt.sc/1s1o181
Could you, please, provide us with the screenshot?
Is Mobile Content Optimization option enabled in Theme Options > General? Do you use cache plugin?

Regards

#302072 Copied

Franktwist

Participant

September 14, 2021 at 11:08

ok check

#302201 Copied

Olga Barlow

Support staff

September 14, 2021 at 15:52

Hello,

What should we check?

Regards

#302248 Copied

Franktwist

Participant

September 21, 2021 at 09:40

Often, in the mobile version the responsive does not work, sometimes the mobile version goes wrapped the desktop one. Can you check why?
see link

https://prnt.sc/1t2phpn

#302940 Copied

Olga Barlow

Support staff

September 22, 2021 at 16:41

Hello,

We use wp_is_mobile function to display mobile header and looks that your cache plugin ignores that https://wordpress.org/support/topic/wp_is_mobile-compatibility/ . In this case go to Theme Options > General > disable Mobile Content Optimization option and clear cache.

Check the header after that.

Regards

#303141 Copied
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