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Responsive bug on Agency version - by dbosnj35

This topic has 12 replies, 3 voices, and was last updated 10 years ago ago by Eva Kemp

dbosnj35

Participant

October 15, 2014 at 07:51

HI,

I have installed demo version and the responsive is not working OK. On the main page I can not scroll down. I have tested this on iphone, galaxy s5 and ipad. Your demo version is not workin OK as well so it can not be mistake on my end.

Main demo is working OK

Agency demo is not working OK

#19804 Copied

11 Answers

dbosnj35

Participant

October 15, 2014 at 08:20

Tested it on android tablet and its not working. I can not scroll down at all. This is major set back for me..

#19816 Copied

dbosnj35

Participant

October 16, 2014 at 13:29

Can I get help on this issue please?

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Eva Kemp

Support staff

October 16, 2014 at 16:30

Hello,

We’re working on this problem currently and should be fixed in the next update.
Sorry for inconveniences.

Regards,
Eva Kemp.

#20172 Copied

dbosnj35

Participant

October 24, 2014 at 14:32

Is this fixed? How long do I have to wait for that update? I have paid for template that I want to use, not to sit on it waiting for an update.

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Olga Barlow

Support staff

October 25, 2014 at 09:14

Hello,

Problem was caused by additional plugin Ultimate Visual Composer Addons. We have sent you last version of plugin. Please, update it and check if it fix your issue.

Regards,
Olga Barlow

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dbosnj35

Participant

October 25, 2014 at 11:43

Hi,
I have deleted the old version and instaled the one you have sent me. There is no change. Can you take a look and see if there is something wrong I did?

tx

Please, contact administrator
for this information.

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Olga Barlow

Support staff

October 26, 2014 at 08:52

Hello,

Could you, please, provide admin panel access in Private Content?

Regards,
Olga Barlow

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dbosnj35

Participant

October 26, 2014 at 09:52

sure..

Please, contact administrator
for this information.

#21750 Copied

Olga Barlow

Support staff

October 27, 2014 at 17:08

Hello,

We have checked and don’t see problems with scrolling on mobile any more.

Regards,
Olga Barlow

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dbosnj35

Participant

October 28, 2014 at 22:18

seems to be OK now.

THANK YOU

#22142 Copied

Eva Kemp

Support staff

October 29, 2014 at 00:17

Hello,

You’re welcome.

Regards,
Eva Kemp.

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