Responsive issue on products - by digitalityblue

This topic has 6 replies, 4 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

  • Avatar: digitalityblue
    digitalityblue
    Participant
    May 4, 2015 at 13:20

    Hi I have an issue with the responsivness of my website Please see image below. this was taken from a normal ipad

    https://copy.com/34MzXm7kEwG2iGuI

    Also when my site goes into a smaller resolution my menu dispappears. Please help as I am getting complaints from customers. Thank you!

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    May 4, 2015 at 14:22

    Hello,

    Have you made any changes in default theme files?
    Please provide us with FTP credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: digitalityblue
    digitalityblue
    Participant
    May 5, 2015 at 02:11

    Hi,

    No changes in theme files

    Please, contact administrator
    for this information.
    Avatar: Brian Johnson
    Brian Johnson
    Member
    May 5, 2015 at 09:09

    Hello,

    You’re using old theme. Please update it.
    Here is video tutorial how to update theme:
    https://www.youtube.com/watch?v=KdWESIIPU1k
    Don’t forget o create backup before update. The video tutorial is for Legenda theme, but the process is identical.

    With best regards
    Brian Johnson

    Avatar: digitalityblue
    digitalityblue
    Participant
    May 9, 2015 at 02:04

    So does this mean evertime there is an update I will have this issue?

    I still have no menu on any mobile or tablet. Yet have done nothing to change this???

    Avatar: Eva
    Eva Kemp
    Support staff
    May 11, 2015 at 11:20

    Hello,

    As I see menu icon is shown on mobile devices:
    http://storage1.static.itmages.com/i/15/0511/h_1431339519_7504407_04fba118a0.png

    Please check once more.

    Thank you.
    Regards,
    Eva Kemp.

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