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Responsive issues on legenda theme - by smgnewengland

This topic has 15 replies, 4 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

smgnewengland

Participant

July 7, 2015 at 17:12

I am using the legenda theme with woocommerce for http://interstateequiprental.com/ we are using woo commerce for catalog only, not actually selling online.

The website is not formatting for mobile. Not sure what has changed or why it hasnt. We just updated the files this morning for the theme and updated all the plug ins.

There is a message coming up for woo commerce that reads Your theme has bundled outdated copies of WooCommerce template files. If you notice an issue on your site, this could be the reason. Please contact your theme developer for further assistance. You can review the System Status report for full details or learn more about WooCommerce Template Structure here.

Not sure if that has anything to do with it… Please help, will provide you username and password if you email me as well. Thanks.

Please, contact administrator
for this information.

#73749 Copied Theme version: legenda 2.8.1 WooCommerce version: 4.2.2

14 Answers

Eva Kemp

Participant

July 8, 2015 at 12:08

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#73908 Copied

smgnewengland

Participant

July 8, 2015 at 16:33

See the info you requested below

Please, contact administrator
for this information.

#74036 Copied

smgnewengland

Participant

July 13, 2015 at 14:08

Did you get the ftp and cpanel info you requested?

#74843 Copied

Eva Kemp

Participant

July 13, 2015 at 16:46

Hello,

We can’t access your site and connect via FTP.
Are there any restrictions on a server?
Please check .htaccess file or there are any plugins that block access to your site.

Thank you.
Regards,
Eva Kemp.

#74900 Copied

Kris

Participant

July 13, 2015 at 18:42

Thank you Eva,

Do I need to remove it completely or is there anything I can change? I need the css

Kris

#74944 Copied

Eva Kemp

Participant

July 14, 2015 at 11:36

Hello @Kris,

We replied to you in other topic.
Please check.

Regards,
Eva Kemp.

#75077 Copied

smgnewengland

Participant

July 14, 2015 at 15:43

Hello, yes i am sorry I will need your IP address to white list you for access to the server.

#75165 Copied

Eva Kemp

Participant

July 14, 2015 at 16:08

Hello @smgnewengland,

We’ve sent IP address to your mail. Please check it.

Regards,
Eva Kemp.

#75173 Copied

smgnewengland

Participant

July 15, 2015 at 18:56

Hi good afternoon, we have whitelisted your ip address, please feel free to try now thanks.

#75430 Copied

Jack Richardson

Support staff

July 16, 2015 at 12:13

Hello,

Have you made any changes in original theme files? May we reupload the theme?

Best regards,
Jack Richardson.

#75545 Copied

smgnewengland

Participant

July 16, 2015 at 15:32

We have not feel free to re upload or do whatever you need to do. Thanks.

#75570 Copied

Eva Kemp

Participant

July 16, 2015 at 18:08

Hello,

Please create a back up of your site and database and we’ll reupload the theme files.

Thank you.
Regards,
Eva Kemp.

#75589 Copied

smgnewengland

Participant

July 16, 2015 at 19:49

all backed up, thanks.

#75619 Copied
Eva Kemp

Participant

July 17, 2015 at 09:14
Hello,

I’ve reuploaded the theme and added this code in custom.css file in Appearance > Editor:

.page-content > .row-fluid { display: block !important; }

Please check your site on mobile devices now.

Regards,
Eva Kemp.
#75676 Copied
Tagged: best selling, legenda theme, persuasive, responsive issues, seo friendly, woocommerce themes
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