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Responsive not working. - by dhwltd - on WordPress WooCommerce support

This topic has 13 replies, 3 voices, and was last updated 10 years, 4 months ago ago by Robert Hall

dhwltd

Participant

July 29, 2014 at 19:27

My responsive menu disappeared on a site in development this week. I am not sure of the cause. Can you help?

Please, contact administrator
for this information.

#11283 Copied

12 Answers

Eva Kemp

Support staff

July 29, 2014 at 19:56

Hello,

Have you enabled Responsive design in Theme Options > Responsive?
Please check.
Also please provide us with FTP and admin panel credentials in Private Content.

Regards,
Eva Kemp.

#11290 Copied

dhwltd

Participant

August 5, 2014 at 18:03

I sent information requested. Have you had a chance to look at the problem?

#11820 Copied

Eva Kemp

Support staff

August 5, 2014 at 18:37

Hello,

Where have you sent it to? Please write the credentials on this forum in Private Content. It will be visible to administrators only.

Regards,
Eva Kemp.

#11821 Copied

dhwltd

Participant

August 8, 2014 at 18:48

Here is a second try; See private.

Please, contact administrator
for this information.

#12099 Copied

dhwltd

Participant

August 8, 2014 at 18:50

Here is the site address again.

Please, contact administrator
for this information.

#12100 Copied

Eva Kemp

Support staff

August 8, 2014 at 18:52

Hello,

Sorry, but the details to wp-admin panel are incorrect. We’re unable to log in.
Please check them.
Thank you.

Regards,
Eva Kemp.

#12101 Copied

dhwltd

Participant

August 14, 2014 at 02:02

I apologies again.

Please, contact administrator
for this information.

#12498 Copied

Robert Hall

Support staff

August 14, 2014 at 06:24

Hello,

Responsive doesn’t work because you’re using boxed layout. Try to select wide layout in Theme Options -> General -> Site Layout.

Regards,
Robert Hall.

#12504 Copied

dhwltd

Participant

August 15, 2014 at 18:48

Thank you Robert for the resolution, but there must be another cause. I have tried several different options; removing all, changing, switching themes, and changing all options I can think of but cannot get mobile menu to reappear. It was showing until… well, who knows? The client did upload a new header logo and worked a bit on some widgets they wanted for the footer.

I use the same settings and programming on another site I did for an associated store in February. The menu works perfectly. These two sites are set up very similar. http://www.kinggalleries.com

Is there anything more you can check into, or suggest? Thank you in advance, Don

#12685 Copied

Robert Hall

Support staff

August 16, 2014 at 08:52

Hello,

You have some problem in your custom.css file. If you disable this file in Theme Options -> Custom CSS menu responsive will be work fine. Try to check it now.

Regards,
Robert Hall.

#12706 Copied

dhwltd

Participant

August 18, 2014 at 01:43

Thank you!

Don

#12770 Copied

Robert Hall

Support staff

August 18, 2014 at 06:17

You’re welcome!
If you have any questions don’t hesitate to contact us.

Regards,
Robert Hall.

#12774 Copied
Tagged: not working, responsive, solution, themes, woocommerce, wordpress
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