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Responsive not working - by G€n!u$ - on WordPress WooCommerce support

This topic has 14 replies, 2 voices, and was last updated 10 years, 6 months ago ago by Eva Kemp

  • Avatar: G€n!u$
    G€n!u$
    Participant
    August 23, 2014 at 22:46

    Hello!

    I have a problem with responsive. At a sudden moment it does not work anymore. 🙁 Can you help?

    Website is http://www.qidhoutenspeelgoed.nl

    I believed it had something to do with the parallax effect on the homepage. So cancelled the styling to default and even deleted the image. But this did not help. So I put back the image again.

    The website is not responsive on any device I tested: iphone 4, ipad 2, resizing Chrome.

    I am using Legenda version 2.2. I want to update, but first wanted to check with you.

    ps: nice job on this theme.

    Regards,

    George

    #13370 Copied
    13 Answers
    Avatar: Eva
    Eva Kemp
    Participant
    August 24, 2014 at 08:21

    Hello,

    Have you enabled Responsive design in Theme Options > Responsive?
    Please check it.
    If the problem still persists please provide us with wp-admin panel and FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    #13382 Copied
    Avatar: G€n!u$
    G€n!u$
    Participant
    August 24, 2014 at 10:36

    Hi Eva,

    Thanks for your early reply. Yes, responsive is enabled. Requested info is in private info.

    Like to hear from you.

    George

    Please, contact administrator
    for this information.
    #13398 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    August 25, 2014 at 12:46

    Hello,

    As I see you’re using old theme version. Please update it to 2.3 version.
    How to update the theme you watch here.

    Regards,
    Eva Kemp.

    #13454 Copied
    Avatar: G€n!u$
    G€n!u$
    Participant
    August 25, 2014 at 20:06

    Hello Eva,

    I just updated the theme to version 2.3 just as you mentioned. Unfortunately, the site is still not working in responsive mode. Can you check again please?

    Many thanks,

    George

    #13509 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    August 26, 2014 at 11:31

    Hello,

    Are you checking the site resizing the browser or on some mobile device?
    I’ve just checked it in Chrome with iPhone emulation and responsive is working fine.

    Please check it again.
    Thank you.

    Regards,
    Eva Kemp.

    #13558 Copied
    Avatar: G€n!u$
    G€n!u$
    Participant
    August 26, 2014 at 12:20

    Hi Eva,

    We have checked in both manners this morning on desktop, mobile and a variaty of browsers (Safari, Chrome, Firefox). But…

    We checked it just now but it looks much better now! Responsive is working. 🙂

    But one more thing. If you look at the homepage on ipad and iphone, you’ll see that the image (with parallax effect and search form) is not properly scaled. We followed the steps as mentioned in your documentation here: https://www.8theme.com/demo/docs/legenda/index.html.

    Screenshot ipad
    Screenshot iphone

    Can you please check?

    We were working on this last time and then at a sudden moment, responsive was broken. I hope this will not happen again.

    Many thanks!

    George

    #13568 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    August 26, 2014 at 13:34

    Hello,

    I’ve added the following code into custom.css file for parallax image:

    @media (max-width: 767px){
.content.span12 .et_section {
width: 100% !important;
}
}

    Please check it now.

    Regards,
    Eva Kemp.

    #13572 Copied
    Avatar: G€n!u$
    G€n!u$
    Participant
    August 26, 2014 at 14:22

    Hi there!

    Thanks again. It is working! But is there a reason why you have deactivated W3 Total Cache plugin? Must be something with it, right?

    So I activated the plugin again and what happen is that responsive is not working, again. 🙁

    Do you happen to know which configuration is wrong in W3 Total Cache plugin? I can imagine that more customers use this plugin?

    George

    #13574 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    August 26, 2014 at 14:52

    Hello,

    I’ve deactivated the cache plugin because it’s difficult to see changes with it, as the site is cached and new modifications may be invisible.
    Try to disable it and check your site again.

    Regards,
    Eva Kemp.

    #13576 Copied
    Avatar: G€n!u$
    G€n!u$
    Participant
    August 26, 2014 at 15:07

    Hi Eva,

    I did. I enable it and I disable it. And what happens is that the parallax effect is not working properly when the W3 Total Cache plugin is activated. 🙁

    I enable it now. Can you check please?

    George

    #13577 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    August 26, 2014 at 15:45

    Hello,

    Seems there is some incompatibility with the cache plugin and our theme.
    We recommend you to create a ticket at https://support.8theme.com/ and our developers will investigate that the issue is.
    Thank you.

    Regards,
    Eva Kemp.

    #13584 Copied
    Avatar: G€n!u$
    G€n!u$
    Participant
    August 26, 2014 at 16:29

    Thanks Eva, I will create a ticket.

    George

    #13587 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    August 26, 2014 at 18:00

    Ok. Our developers should advise you some solution.
    Thank you.

    Regards,
    Eva Kemp.

    #13596 Copied

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