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Responsive option is not working in Tab & Mobile

This topic has 2 replies, 2 voices, and was last updated 15 hours, 24 minutes ago ago by Tony Rodriguez

  • Avatar: Etoile de Soie
    Etoile de Soie
    Participant
    November 4, 2024 at 11:34

    On the About Us page, the responsive functions are not working properly. Please look into this. https://www.etoiledesoie.com/about-us/

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    #422017 Copied Theme version: 9.4.2
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 4, 2024 at 13:06

    Hello, @Etoile de Soie,

    Thank you so much for purchasing our theme and contacting our support center.

    We have thoroughly reviewed your website on a personal mobile device using both Firefox and Chrome browsers, and we did not encounter any issues. For your reference, we have recorded a video of our findings, which you can view in the private content area.

    To assist you further, we kindly request that you record a video demonstrating the issue you are experiencing. Please also provide details regarding the mobile device and browser you are using. This information will help us investigate the matter more effectively and offer the necessary support.

    You may use the https://www.loom.com/ screen recording tool that records your screen and uploads it on their website. You may share the URL here.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

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    support staff only.
    #422028 Copied
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