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Responsive problem – blank screen - by errepionline

This topic has 8 replies, 2 voices, and was last updated 8 years, 6 months ago ago by Robert Hall

errepionline

Participant

May 23, 2016 at 09:32

many clients said they cant see the website because when they open the website they just see blank page.
We tested in a square monitor, and and if the website page is splitted (not fulls creen) you can see the website, in full screen we just see blank page.
Other who use the tablet and smartphone.. said the responsive doesen’t work properly.. (with no right resizing of many products).

#126807 Copied

7 Answers

Robert Hall

Support staff

May 23, 2016 at 10:12

Hello,

I’ve just checked your site and its working perfect. See screenshot: http://prntscr.com/b7cqsh

Please provide screenshot with responsive issue.

Regards,
Robert Hall

#126808 Copied

errepionline

Participant

May 23, 2016 at 11:05

my collegue sent me this
http://www.errepionline.it/wp-content/uploads/2016/05/gjccicoaefbgohml.png

#126816 Copied

Robert Hall

Support staff

May 23, 2016 at 11:09

I’ve checked it many times and didn’t see the issue. Please try clear cache and check it.

Regards,
Robert Hall

#126819 Copied

errepionline

Participant

May 23, 2016 at 11:29

Depending from the computer probably, to mine is working perfectly.
To the clients who are visiting the first time i think is not possible resolve like this…
my collegue tryed and the problem remain.. so… i actually dont know what to say..

#126824 Copied

Robert Hall

Support staff

May 23, 2016 at 12:35

Sorry, but we didn’t see this issue. Also I’ve checked it in different browsers and all looks good.

Regards,
Robert Hall

#126830 Copied

errepionline

Participant

May 24, 2016 at 07:24

at last what about the responsive adjustment for iphone? and Ipad?

#126930 Copied

Robert Hall

Support staff

May 24, 2016 at 08:16

Hello,

Please provide screenshot for our better understanding and highlight what exactly issue with responsive you have.

Also see screenshot how it’s working on my side – http://prntscr.com/b7qnwe

Regards,
Robert Hall

#126948 Copied
Tagged: blank screen, problem, responsive, seo friendly, template, woocommerce, wordpress
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