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Review lightbox pop up in on product page

This topic has 11 replies, 3 voices, and was last updated 1 months ago ago by Jack Richardson

Nicolo

Participant

August 14, 2024 at 08:45

Hello

How can we disable the lightbox pop up when landing on this product page:

https://elmate.no/produkt/sisi/

I have disabled lightbox in designated reviews plugin, after speaking to the plugins support centre.

But seems like the theme is causing this pop up as it still persists.

Thanks alot for your help!

#410165 Copied Theme version: 9.3.17

10 Answers

Rose Tyler

Support staff

August 14, 2024 at 10:19

Hello, Nicolo,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#410182 Copied

Nicolo

Participant

August 14, 2024 at 16:55

Here you go

Please contact administrator
for this information.

#410258 Copied

Jack Richardson

Support staff

August 15, 2024 at 09:52

Dear @Nicolo,

We hope this message finds you well.

We would like to inform you that the popup you are encountering is generated by Elementor and appears specifically when the ‘Customer Reviews for WooCommerce’ plugin is active. Our analysis indicates that this issue is not related to our theme. To further diagnose the problem, we recommend conducting tests using the Storefront theme.

Please be advised that our support is dedicated to addressing bugs or issues directly associated with our theme only.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

#410308 Copied

Nicolo

Participant

August 15, 2024 at 10:26

Ok, thanks for that info!

#410315 Copied

Nicolo

Participant

August 15, 2024 at 10:45

I just changed to storefront to test, and now it does not pop up. (the only change i made)

Please have a look now:

https://elmate.no/produkt/sisi/

#410320 Copied

Jack Richardson

Support staff

August 15, 2024 at 11:10

Hello @Nicolo,
Yes, we see that auto-popup is not opened now.
Are you able to check with XStore parent theme also, because you have many changes in your child-theme ?
Kind regards, Jack Richardson

#410323 Copied

Nicolo

Participant

August 15, 2024 at 17:26

Just did:

please check to see that the auto popup is not initialized.

thats great, so this means that its coming from the child theme? and if so, how can it be fixed?

#410385 Copied

Jack Richardson

Support staff

August 16, 2024 at 07:41

Dear @Nicolo,

I hope this message finds you well.

We have dedicated some time to investigating the issue you reported but have unfortunately not been able to identify a solution. It appears that the problem may be rooted deeply within the code, making it challenging to diagnose at first glance. Additionally, we have not observed this issue in other products, suggesting that it might be specific to the item you have referenced.

We thought about deactivation of Footer and other sections on Single product page but you have many unique conditions on such sections, so better to check it from your side.

We appreciate your patience and understanding as we continue to explore this matter. Please let us know if there is any further information you can provide that might assist us in resolving this issue.

Best regards,
Jack Richardson
The 8Theme Team

#410424 Copied

Nicolo

Participant

August 16, 2024 at 11:12

we have not observed this issue in other products, suggesting that it might be specific to the item you have referenced.
– The reason for this is because this is the only product with an image uploaded as a review.

We thought about deactivation of Footer and other sections on Single product page but you have many unique conditions on such sections, so better to check it from your side.
– Not sure what you need me to do? you want me to deactivate it?

We appreciate your patience and understanding as we continue to explore this matter. Please let us know if there is any further information you can provide that might assist us in resolving this issue.
– I have 1 paid customization project with 8th theme developers and designers. This was a paid project that enhanced the design of the subscription option vs one time purchases for; variable products.
The code was added to child theme. I think this is the root of the problem, but please check to confirm as i dont have enough knowledge of the code added. You may talk to the head of paid customization services, as well for more info on the added code.

Let me know if this is the root problem causing this issue 🙂

#410448 Copied

Jack Richardson

Support staff

August 16, 2024 at 14:38

Hello @Nicolo
Further communication will be conducted via email. Please rest assured that we have received your request and will respond as soon as possible.
Kind regards, Jack Richardson

#410471 Copied
Tagged: e-commerce website optimization, improved customer experience, product page enhancement, review lightbox pop-up, user-friendly review system, wordpress woocommerce templates
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