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Review & rating option not showing after Product title

This topic has 10 replies, 4 voices, and was last updated 2 months, 2 weeks ago ago by Andrew Mitchell

sefat

Participant

December 18, 2024 at 00:22

The review & rating option is not showing after the Product title, product detail page or list view page

Files is visible for topic creator and
support staff only.

#427865 Copied Theme version: 9.4.5

9 Answers

Tony Rodriguez

Support staff

December 18, 2024 at 06:36

Hello, @sefat,

Thank you for contacting us and for using XStore.

1/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme additional code customization.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should completely back up your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#427882 Copied

sefat

Participant

December 18, 2024 at 21:26

Hi,
I have done all of them but no result, can you please help me?
I have shared my login in private text.

Please contact administrator
for this information.

#428004 Copied

Luca Rossi

Support staff

December 20, 2024 at 12:16

Dear @Sefat,

We hope this message finds you well.

We would like to kindly inform you that the product rating is currently visible. Could we kindly request you to review it once again at your earliest convenience?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

#428184 Copied

sefat

Participant

December 20, 2024 at 21:21

Hi,
I can see after you fix the review issue, a few places where some div’s become overlapped.
can you please fix this issue?

screenshot’s attached

Files is visible for topic creator and
support staff only.

#428239 Copied

sefat

Participant

December 21, 2024 at 17:21

Hi,
Any solution?

Files is visible for topic creator and
support staff only.

#428296 Copied

Luca Rossi

Support staff

December 23, 2024 at 16:43

Dear @Sefat,

We hope this message finds you well.

We are pleased to inform you that the issue has been resolved. At your convenience, could you kindly check again to confirm everything is functioning as expected?

Thank you for your time and cooperation.

Best regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

#428446 Copied

sefat

Participant

December 23, 2024 at 19:43

Hi,
Now I can see the Review section showing 2 places why?

Files is visible for topic creator and
support staff only.

#428485 Copied

Luca Rossi

Support staff

December 24, 2024 at 04:41

Dear @Sefat,

We hope this message finds you well.

We wanted to inform you that we have removed the review form as requested. Could you kindly check and confirm if everything is now in order?

Please don’t hesitate to reach out if you need any further assistance.

Best regards,
The 8Theme Team

#428502 Copied

Andrew Mitchell

Support staff

December 25, 2024 at 21:05

Dear sefat,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#428752 Copied
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The issue related to '‘Review & rating option not showing after Product title’' has been successfully resolved, and the topic is now closed for further responses

Review & rating option not showing after Product title

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