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Reviews stars count - by bindebale - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 6 years, 2 months ago ago by Rose Tyler

  • Avatar: bindebale
    bindebale
    Participant
    September 11, 2018 at 10:48

    Hi,

    I’ve got a question regarding the average product rating. I’ve received 5/5 and 3/5 reviews, but still, the average is shown as 5/5. Why does it happen? You can check it here: https://cosmicpantry.com/pl/sklep/mus-kokosowy-pink-beauty-goji-rozowa-pitaja/

    Best,
    Kuba

    #199270 Copied Theme version: 4.28.1 WooCommerce version: 3.4.4
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2018 at 12:16

    Hello,

    Please provide us with temporary wp-admin access so we can take a closer look.

    Regards

    #199275 Copied
    Avatar: bindebale
    bindebale
    Participant
    September 11, 2018 at 12:44

    Here you are

    Please, contact administrator
    for this information.
    #199278 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2018 at 12:56

    You need to update 8theme Core plugin to 1.0.23 version, so go to Appearance > Install plugins > Update Core plugin.
    Then clear cache and check the rating.

    Regards

    #199280 Copied
    Avatar: bindebale
    bindebale
    Participant
    September 21, 2018 at 10:41

    Hi,

    Thanks, updated Core plugin and cleared cache, but problem still occurs 🙁

    #199778 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2018 at 10:46

    Hello,

    Thanks for the reply.
    Have you tried to disable all 3rd party plugins?
    Unfortunately, I can’t log in. Please provide us with correct wp-admin access.

    Regards

    #199779 Copied
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