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Reviews stars rating not showing correctly

This topic has 10 replies, 2 voices, and was last updated 2 years, 10 months ago ago by Olga Barlow

Linuxprog

Participant

January 21, 2022 at 18:42

Hi,

After installing the theme, I noticed some bugs:
– Reviews stars rating are not shown correctly, please check product page in private content area
– Product categories are not displayed correctly, the header and logo are broken
– Elementor POPUP close button not showing anymore

Please, contact administrator
for this information.

#314936 Copied Theme version: 8.0.12

9 Answers

Olga Barlow

Support staff

January 21, 2022 at 19:02

Hello,

Thank you for using our theme and take our apologies if you faced any issues using that.
I see that you use a third-party plugin to show advanced reviews. Could you, please, provide us with WP Dashboard access to check it with the default theme and check in more detail what causes the mentioned issues?

Regards

#314943 Copied

Linuxprog

Participant

January 21, 2022 at 19:31

I uploaded the login details, please check

Please contact administrator
for this information.

#314952 Copied

Olga Barlow

Support staff

January 24, 2022 at 09:55

Hello,

I have added some custom code to Theme Options > Custom CSS to fix the styles of the rating. Check now, please.

Regards

#315051 Copied

Linuxprog

Participant

January 24, 2022 at 12:20

Hi,
Thanks for your support, however, there is still some display issues
please check the screenshot in private content area

Please contact administrator
for this information.

#315066 Copied

Olga Barlow

Support staff

January 24, 2022 at 12:55

Hello,

Check now, please.

Regards

#315069 Copied

Linuxprog

Participant

January 25, 2022 at 13:34

Hi,

Yes it was fixed , but there is still empty space above the product image, please check screenshot in the Private content area.
About the elementor POPUP, it doesn’t show the Close ‘X’ button when I installed the theme, I sent you screenshot , can you check it please?

Please contact administrator
for this information.

#315165 Copied

Olga Barlow

Support staff

January 25, 2022 at 14:17

Hello,

1) Check the product image now.
2) Provide us with FTP access to your site. We’ll check the issue with icon in more detail.

Regards

#315170 Copied

Linuxprog

Participant

January 25, 2022 at 14:49

Hi,

1 : I see that you reduced the number of Slides per view, I would like to show more than 6 images per view, because the product has too many variants
2 : I see that the close button is showing now, did you fix it ?

#315171 Copied

Olga Barlow

Support staff

January 25, 2022 at 15:21

Hello,

The long list of the slides in the vertical gallery increases the height of the slider. If this is ok for you then you can change that. But if you want to show all the images then maybe it would be better to disable slider for the gallery images https://prnt.sc/26j5191 ?

Regards

#315173 Copied
Tagged: best selling themes, correctly showing, json array, persuasive, reviews stars rating, woocommerce
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