This topic has 16 replies, 3 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp
Hello,
I am really liking The Leader, but recently my homepage slider has disappeared. There is still an area for it on the homepage, but nothing is coming up. I have checked the issue on different browers, my sliders are all still in tact and the slider is still in widget area. Let me know if you need my credentials.
Any ideas on what I could do?
Thanks in advance
Hello,
Please update theme to the latest version.
http://themeforest.net/item/the-leader-ecommerce-responsive-mpurpose-theme/5493981
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
The video tutorial is for Legenda theme, but the process is identical.
Regards,
Robert Hall.
Thank you for the help. So, will I need to purchase the updated theme and basically re-install it?
Hello,
No, you need log to Themeforest with your Envato account and download latest version.
Regards,
Robert Hall.
Okay – I have installed and overwritten the old version with the new version via FTP. When I activate the 1.8 Version my slider comes back, but my menu and header BG are gone, as well as a few other customization options I added.
Is this normal?
Hello,
Yes, if you edited original theme files. You need make all changes in custom.css file or Child theme to avoid this in future updates of the theme.
Here is a video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&feature=youtu.be.
Also read more about Child Theme:
https://codex.wordpress.org/Child_Themes
Regards,
Robert Hall.
Okay – Thank you for the information. I am going through and redoing all of the edits. Do you know why it won’t allow me to set my main navigation menu? I am going through Appearance, Menus, and selecting my only menu as my “Main Menu” and it is not changing.
Thanks.
Hello,
Please provide us with wp-admin access in Private Content.
Regards,
Robert Hall.
Thanks.
Hello,
You’re using old plugins versions.
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.
Also please update WooCommerce plugin.
If issue will appear again then provide us with FTP credentials.
Regards,
Robert Hall.
Everything should be updated and problem with main menu still persists. Please see private content for FTP Credential.
Hello,
The reason is you uploaded whole theme package “TheLeader_Ecommerce_Responsive_WordPress_Theme” to the themes folder but you should overwrite old theme version with a new one.
Please watch the tutorial how to update theme correctly (it’s for Legenda theme but the process is the same):
After you overwrite the theme don’t forget to activate it in Appearance > Themes because now you have “TheLeader_Ecommerce_Responsive_WordPress_Theme” activated which contains whole package.
Thank you.
Regards,
Eva Kemp.
Hi Eva,
Thank you for your help. I have watched the tutorial and still must be doing something wrong. I have “checked” the overwrite box when uploading the new version of the theme, so I am not sure what it didn’t Overwrite. Should I delete the old version of the theme? Would that work?
Thanks.
Hello,
Please provide us with FTP credentials in private content.
Thank you.
Regards,
Eva Kemp.
See private content for FTP credentials.
Thanks
Hello,
I’ve uploaded new theme version.
Please check your site now.
Regards,
Eva Kemp.
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