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Revolution Slider - by jfcamac - on WordPress WooCommerce support

This topic has 16 replies, 3 voices, and was last updated 9 years, 6 months ago ago by Eva Kemp

jfcamac

Participant

May 11, 2015 at 16:03

Hello,

I am really liking The Leader, but recently my homepage slider has disappeared. There is still an area for it on the homepage, but nothing is coming up. I have checked the issue on different browers, my sliders are all still in tact and the slider is still in widget area. Let me know if you need my credentials.

Any ideas on what I could do?

Thanks in advance

#63218 Copied Theme version: The Leader v1.6 WooCommerce version: 4.0.1

15 Answers

Robert Hall

Support staff

May 11, 2015 at 16:07

Hello,

Please update theme to the latest version.
http://themeforest.net/item/the-leader-ecommerce-responsive-mpurpose-theme/5493981
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
The video tutorial is for Legenda theme, but the process is identical.

Regards,
Robert Hall.

#63221 Copied

jfcamac

Participant

May 13, 2015 at 18:24

Thank you for the help. So, will I need to purchase the updated theme and basically re-install it?

#63767 Copied

Robert Hall

Support staff

May 13, 2015 at 18:42

Hello,

No, you need log to Themeforest with your Envato account and download latest version.

Regards,
Robert Hall.

#63769 Copied

jfcamac

Participant

May 13, 2015 at 19:44

Okay – I have installed and overwritten the old version with the new version via FTP. When I activate the 1.8 Version my slider comes back, but my menu and header BG are gone, as well as a few other customization options I added.

Is this normal?

#63793 Copied

Robert Hall

Support staff

May 13, 2015 at 19:57

Hello,

Yes, if you edited original theme files. You need make all changes in custom.css file or Child theme to avoid this in future updates of the theme.
Here is a video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&feature=youtu.be.
Also read more about Child Theme:
https://codex.wordpress.org/Child_Themes

Regards,
Robert Hall.

#63800 Copied

jfcamac

Participant

May 13, 2015 at 20:11

Okay – Thank you for the information. I am going through and redoing all of the edits. Do you know why it won’t allow me to set my main navigation menu? I am going through Appearance, Menus, and selecting my only menu as my “Main Menu” and it is not changing.

Thanks.

#63803 Copied

Robert Hall

Support staff

May 13, 2015 at 20:16

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#63804 Copied

jfcamac

Participant

May 13, 2015 at 20:20

Thanks.

Please, contact administrator
for this information.

#63807 Copied

Robert Hall

Support staff

May 13, 2015 at 20:37

Hello,

You’re using old plugins versions.
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.
Also please update WooCommerce plugin.
If issue will appear again then provide us with FTP credentials.

Regards,
Robert Hall.

#63811 Copied

jfcamac

Participant

May 13, 2015 at 21:25

Everything should be updated and problem with main menu still persists. Please see private content for FTP Credential.

Please, contact administrator
for this information.

#63816 Copied

Eva Kemp

Support staff

May 14, 2015 at 08:54

Hello,

The reason is you uploaded whole theme package “TheLeader_Ecommerce_Responsive_WordPress_Theme” to the themes folder but you should overwrite old theme version with a new one.
Please watch the tutorial how to update theme correctly (it’s for Legenda theme but the process is the same):

After you overwrite the theme don’t forget to activate it in Appearance > Themes because now you have “TheLeader_Ecommerce_Responsive_WordPress_Theme” activated which contains whole package.

Thank you.
Regards,
Eva Kemp.

#63869 Copied

jfcamac

Participant

May 19, 2015 at 16:51

Hi Eva,

Thank you for your help. I have watched the tutorial and still must be doing something wrong. I have “checked” the overwrite box when uploading the new version of the theme, so I am not sure what it didn’t Overwrite. Should I delete the old version of the theme? Would that work?

Thanks.

#64814 Copied

Eva Kemp

Support staff

May 19, 2015 at 17:06

Hello,

Please provide us with FTP credentials in private content.

Thank you.
Regards,
Eva Kemp.

#64817 Copied

jfcamac

Participant

May 22, 2015 at 16:06

See private content for FTP credentials.

Thanks

Please, contact administrator
for this information.

#65592 Copied

Eva Kemp

Support staff

May 22, 2015 at 18:17

Hello,

I’ve uploaded new theme version.
Please check your site now.

Regards,
Eva Kemp.

#65614 Copied
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