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Revolution Slider Broken – Unable to Access the Plugin

This topic has 8 replies, 2 voices, and was last updated 9 years, 4 months ago ago by Eva Kemp

GraffitixSlam

Participant

July 17, 2015 at 23:45

When I click “Revolution Slider” in the sidebar, a string of Error codes appears and no other content. I cannot see the default slider that came with the theme (and is still functional on the website homepage), I cannot create new sliders, I cannot edit any existing sliders – there is literally NOTHING there.

Here is a screenshot of the entire page: http://i.imgur.com/ziBzuyc.png

I have not updated to the new theme version. I am reluctant to do so in case it causes further problems.

Revolution Slider Version 4.6.93

#75799 Copied Theme version: 2.2 WooCommerce version: 2.3.13

7 Answers

Eva Kemp

Support staff

July 18, 2015 at 09:54

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#75828 Copied

GraffitixSlam

Participant

July 19, 2015 at 20:32

Hello Eva

Adding info to private content in this post.

Please, contact administrator
for this information.

#75891 Copied Theme version: 2.2 WooCommerce version: 2.3.13

Eva Kemp

Support staff

July 20, 2015 at 12:44

Hello,

Sorry, but we need FTP access to check the issue.
Please ask your hosting provider to create FTP account and provide us with FTP host, FTP username, FTP password.

Regards,
Eva Kemp.

#75964 Copied

GraffitixSlam

Participant

July 21, 2015 at 00:26

FTP account created. Info attached.

Please, contact administrator
for this information.

#76111 Copied

Eva Kemp

Support staff

July 21, 2015 at 11:37

Hello,

I’ve reuploaded files for Revolution Slider plugin.
Please check it now.

Regards,
Eva Kemp.

#76183 Copied

GraffitixSlam

Participant

July 21, 2015 at 18:47

It is working now, thank you for the help!

#76303 Copied

Eva Kemp

Support staff

July 21, 2015 at 18:50

Hello,

You’re welcome.

Regards,
Eva Kemp.

#76305 Copied
Tagged: fix broken slider, plugin access, revolution slider, troubleshoot, woocommerce, wordpress themes
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Revolution Slider Broken – Unable to Access the Plugin

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